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Downsizing leaves UAE staff overworked

Employees feeling the strain as companies try to do more with less

  • By Cleofe Maceda, Senior Reporter
  • Published: 21:00 April 5, 2013
  • Gulf News

  • Image Credit: Supplied
  • Many workers said they were experiencing ‘excessive pressure’ in their jobs, according to the study.

Once bitten twice shy, companies are now more careful than ever that their bottom lines remain healthy enough so they can stay in business.

Managers have implemented post-recession strategies, from restructuring and downsizing to cost-cutting programmes, and have become obsessed with maximising staff performance.

This new focus, however, has created an atmosphere of discontent and frustration among many employees.

Results of the recent Towers Watson Global Workforce study, which surveyed 1,001 employees from large to midsize organisations in the UAE, revealed that workers in the country are clocking in more work hours than ever, as companies try to do more with less.

About two-fifths of the respondents said they are experiencing “excessive pressure” at work. A fifth of them feel the amount of work expected of them has become “unreasonable”, while a quarter of them said there are not enough people to get things done. A further 37 per cent are tired of constant organisational changes.

Healthy balance

With all the work pressure they go through, only a small proportion of employees (37 per cent) agree that their company allows them to have a “healthy balance between work and personal life” and over one in three (35 per cent) said their managers or supervisors are sincerely interested in their well-being.”

“The emerging image of the UAE employee is of one who is willing to work hard, yet is more anxious, frustrated by obstacles to getting the work done, feeling unsupported by their organisations and weary of change,” the report” said.

There’s only one major reason behind all of these. Companies are now focused on getting the most of their staff and improving profits, to avoid a repeat of the losses incurred during the financial crisis.

“Now that GCC companies are back in growth mode, they want to avoid the excesses of the previous boom where hiring bodies was done to meet business managers’ persistent demand, irrespective of whether the people really had the skills and competencies or the potential to meet expanding business requirements,” said Jim Matthewman, lead consultant for organisation effectiveness at Towers Watson.

“Once bitten twice shy, the new management teams want to make sure they maximise the potential of existing workforces by raising capability and productivity before agreeing to new hires.”

Substantial obstacles

Employees are not only taking a hit from downsizing decisions, they are the least happy with their bosses. The study found that 23 per cent of UAE employees are utilising their energy to overcome substantial obstacles to get things done, but less than half (49 per cent) feel they have their supervisor’s support in doing so.

Natasha, a Russian expatriate who works as an executive for a boutique company in Dubai, is frustrated over a “biased” work culture. Their organizational structure requires that she shares her client list with a manager, but the colleague “unfairly dumps” all the work on her.

“The manager, who is not my boss, receives bigger salary [and] doing less work … Why not cut the chain and just remove the [manager] and allow [us] executives to do all the work since we manage well. Just keep the head, which is the director and save on expenses and stress,” she pointed out.

According to Hazel Cowling, partner and consultant at biz-group, excessive work pressure and resulting discontent among employees is a “global” issue and is not unique to the UAE or region.

Change

She said companies have been forced to crunch resources and try to get more things done for less due to major economic changes. There is also a “recurring challenge” for organisations to adapt to change.

“Constant change is now a given in the 21st century and organisations have no choice, but to evolve with their industry in order to survive,” said Cowling.

This scenario, she added, presents two key problems for leaders — tapping into the latent intelligence of each person in their team to get more done with less and implementing change in a way that creates excitement in the workplace as opposed to opposition.

However, what employees should understand is that tough decisions have to be made in order to save an organisation and keep their jobs. Oftentimes, the option of leaving is even worse, given that the labour market, according to Matthewman, has become incredibly tight, especially in sectors such as oil and gas, medicare, telecoms, hi-tech and fast moving consumer goods.

“When an organisational manager is faced with a number crunch, he/she has to make some tough decisions. In times like this, it is up to the retained team members to step up their game and do more for the same amount of remuneration, or maybe even for less, not only to secure their own positions, but also to showcase their commitment to the organisaation and their colleagues, and collectively alleviate the situation,” said Sharon Pereira, who manages a team of workers in Dubai.

Productivity

Workplace pressure may be a grim fact of office life, but it doesn’t mean too much of it can’t interfere with productivity. The 2012 Global Workforce Study by Towers Watson warned that the state of hard work among employees in the UAE can “lead to burnout absenteeism and turnover”.

By building a culture of health and well-being, promoting career advancement and rewarding performance, among other things, organisations can re-energise their staff and inspire them to helping the company achieve its targets.

“Leaders and managers have much at their disposal to turn things around,” the report said.

The report suggests that businesses and company leaders implement the following strategies:

  • Put performance first

Companies should strive to get performance management right to achieve or exceed business targets. “We recommend that organisations focus on the most senior roles first and then, over time, cascade performance management down the organisation,” said the report.

  • Focus on career advancement programmes

Companies should create a transparent and career-advancement programme that enables their staff to see potential career paths and be aware of the skills and competencies required to achieve their career goals. There should also be opportunities for meaningful lateral moves, to retain top talent and ensure succession.

  • Invest in your people

Your senior staff and middle management need to have the time, training and tools to inspire their team members and make it clear what is expected of them. It is necessary that staff members are motivated all the time, so make motivation an everyday part of your company culture.

  • Create an atmosphere of innovation

Make your employees feel they are an important part of the organisation. Encourage them to actively participate in the future direction of the business and suggest solutions to problem areas.

Comments (15)

  1. Added 17:29 April 6, 2013

    If staff work hard instead of chatting on their BBs & Facebook, they will never be asked to stay late and will never be terminated. It is not always the employer's fault, it is the employee's fault for not caring about his job, his future and career. Remember that there are many people who are desperate for jobs.

    Shams, Sharjah, United Arab Emirates

  2. Added 17:20 April 6, 2013

    It is the right and responsibility of every company to downsize and recruit carefully, but it is the employee's responsibility to work hard and sincerely so that he is not asked to leave. We all know that our jobs and residence in this part of the world are tightly linked to our jobs, nothing else, so let us all work hard and save well because our jobs are insecure and DAYS ARE NUMBERED!!!

    Kashif, Dubai, United Arab Emirates

  3. Added 17:09 April 6, 2013

    Sometimes late working hours are not the solution, a careless employee will remain careless; the only solution is firing him and recruiting a more deserving and hard working employee.

    Ashfaq, Dubai, United Arab Emirates

  4. Added 17:04 April 6, 2013

    As an employer i make sure my irresponsible staff stay till 10 PM and report for duty on Saturdays, Im against late working hours because staff tend to make more mistakes in the evenings and are never as productive in the evenings as they are during the day but what do you expect me to do when all they do during the day is monkey around and chat on their BBs?

    Allan, Dubai, United Arab Emirates

  5. Added 13:26 April 6, 2013

    The culture of long hours and high pressure work environment is nothing new in this region. While employers have had a tough time with the volatile market conditions of the past 4 years - finding yourself still sitting at your desk after 6pm was and has always been the norm. I am so used to this now that I actually feel I have had a 'quiet' day if I leave my office on time!! But before people 'blast' their employers for making them work long hours, I do feel it's fair to also consider the culture of very high consumer expectations here in the UAE. We all love that shops, offices and malls are open till late into the night and on Saturdays - we even expect shops and offices to be open on Fridays, at our convenience but still expect our 8 hour day and 2 day weekend for ourselves! Unfortunately it doesn't work like this, and if we expect this much - we also have to give this much in return. We are all going through the same hardships right now of doing double work for the same salary, but if we really want to get the economy going again, we ALL have to bite the bullet and put the extra hours in - especially if we want to keep our jobs, our visas and our families going - be they here or in our home countries.

    Sarah Louise, Sharjah, United Arab Emirates

  6. Added 13:17 April 6, 2013

    Now i learned from my experience Dubai is 100 times far better than compare to India, here in India they give salary to just eat food for 3 times, and no other benefits

    Aslam, Hyderabad, India

  7. Added 13:04 April 6, 2013

    Yes, this is the best time employers can squeaze their employers and take more work out of them by paying the least. One person is made to work for 4 people, which is really victimisation of an employee or in straight words, harrassment of one's adjustable nature. The employers are least bothered, whether this is hitting hard on the employees health, his genuine hardwork etc.

    Victim, Abu Dhabi, United Arab Emirates

  8. Added 12:56 April 6, 2013

    The above article is well said. The grooming culture of almost every organization advancing in today's era. I wonder if the respective authorities can control the challenges for employees, else, the employee needs to switch jobs until he/she can find a satisfactory job.

    Kiran Gandhi, Abu Dhabi, United Arab Emirates

  9. Added 11:49 April 6, 2013

    A lot of the people that cry have never worked in real tough environments where work pressure was 'a given'. In other areas, Northern Europa, China, Japan or the US staff works harder and more efficient/effective. Get used to the idea; deliver or go.

    Torsten, Dubai, Germany

  10. Added 11:47 April 6, 2013

    Out of 100 and 90 people working 5 days in a week but 10 people mind feeling cannot explain, authorities must make it standard, 5 day a week for everybody.

    Navas, Duabi, United Arab Emirates

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