Bevatel earns ISO/IEC 27001 certification

Saudi Arabian company Bevatel has raised the bar in cloud communication by earning the ISO/IEC 27001 certification, the gold standard for information security management. This achievement is more than just a recognition; it’s a testament to Bevatel’s commitment to protecting customer data and ensuring secure, seamless communication solutions for businesses of all sizes.

By obtaining ISO/IEC 27001 certification, Bevatel assures businesses of robust protection against potential cyberthreats. Its solutions are designed with advanced encryption protocols, secure data storage, and rigorous access controls, empowering organisations to safeguard their sensitive information. This certification further solidifies Bevatel’s reputation as a trusted partner for businesses navigating today’s digital landscape.

In an era where cybersecurity is paramount, Bevatel’s adherence to ISO/IEC 27001 standards exemplifies its proactive approach to fostering secure communication. Whether through its cloud call centre systems or Bevatel Business Chat, customers can rely on a secure infrastructure that prioritises data protection without compromising operational efficiency.

This achievement not only enhances Bevatel’s credibility but also aligns with its broader vision of supporting businesses in their digital transformation journey. By integrating cutting-edge security measures into its innovative solutions, Bevatel continues to set a benchmark for reliability, ensuring businesses can focus on growth while leaving their cybersecurity concerns in expert hands.

Supporting SMEs

Small and Medium Enterprises (SMEs) form the backbone of the Gulf economy, driving growth and economic development in the region. Recognising their pivotal role, the company offers comprehensive solutions tailored to enhance the capabilities of SMEs through its advanced cloud communication platform.

Bevatel empowers SMEs to significantly reduce operational costs by providing flexible and cost-efficient infrastructure. By unifying all communication channels into a single platform, the company simplifies internal processes and improves operational efficiency. Moreover, its advanced technologies, such as artificial intelligence (AI) and system integrations, enable SMEs to deliver a professional customer experience, enhancing their competitiveness in local and international markets and unlocking new opportunities for growth and expansion.

Enhancing customer experience

The company's vision goes beyond traditional communication by offering cutting-edge cloud communication solutions that combine precision with technological innovation. Leveraging advanced AI technology, it delivers a unique communication experience that meets customer needs with unmatched speed and efficiency.

One of Bevatel's key strengths lies in its ability to unify multiple communication channels—whether phone calls, text messages, social media apps, or emails—into a single, integrated platform. This seamless integration ensures consistent and harmonious customer interactions, regardless of the channel used.

A standout feature of Bevatel’s systems is its continuous learning and evolution. For example, the innovative Beva Smart AI, integrated into the Bevatel Business Chat platform, empowers businesses to utilise AI in responding to customer inquiries. The systems also analyse every customer interaction, extracting valuable insights to help businesses understand their customers’ needs more deeply and continuously improve service quality. Additionally, it provides advanced tools for analysis and evaluation, enabling customer service teams to make informed, real-time decisions.

A strategic partner

This company is not just a communication platform; it is a strategic partner that empowers businesses to build exceptional customer relationships. By redefining the concept of customer service, it elevates operational efficiency and excellence to unprecedented levels, helping businesses achieve long-term growth and success.

Expansion

Bevatel has achieved a remarkable milestone in its regional expansion, targeting promising markets across the Gulf and the Middle East. Starting from a strong base in Saudi Arabia, the company rapidly expanded to strategic locations, including the UAE, Bahrain, Oman, Qatar, and Egypt, with an impressive international presence in London. This growth directly addresses the rising demand for integrated cloud solutions across various business sectors.

What sets Bevatel apart and makes it an ideal choice for regional markets are its key strengths, such as high flexibility and competitive costs. It provides fully integrated cloud solutions for contact centres, backed by licensing from the Saudi Communications Authority and certified by global platforms like Meta. Its solutions allow businesses to manage contact centres effortlessly via desktop or mobile, offering live dashboards, instant reports, and seamless integration with ERP and CRM systems.

A standout feature is the company’s ability to deliver a holistic user experience, which includes call recording for quality assurance and comprehensive contact centre reporting. This comprehensive approach has positioned the company as a strategic choice for businesses aiming for digital transformation in the region.