Dubai: Whether you find an insect in your food or spot a damaged good, residents are encouraged to use their mobile phones to record violations in retail outlets.
The UAE’s Ministry of Economy has urged consumers to document any violations in stores by taking a photo with their phone, which can be used to support their complaints.
Dr Hashim Al Nuaimi, director general of the Consumer Protection Department at the Ministry of Economy, confirmed that appropriate action will be taken against any shop within a few hours if they are found to be flouting rules.
Al Nuaimi pointed out the ministry relies as heavily on the complaints of consumers as much as undercover inspectors, and explained that violations can range anywhere from a difference in prices from what is shown on the tag to what pops up at the cash registrar, or to defected goods.
However, shoppers should always keep in mind that when taking photos, never take photographs of people as it can lead to serious consequences.
Speaking previously to Gulf News, Barney Almazar, a director at legal firm Gulf Law, said that residents should keep in mind the legal implications of sharing images and photos without prior consent.
The cybercrime law
Whoever uses a computer network and/or electronic information system (social media) for the invasion of privacy of another person in other than the cases allowed by the law and by recording of audio or video conversation or communication, photographing others or copying the same photographs and publishing news, statements or information, even if it’s true, he/she shall be punished by imprisonment of a period of at least six months and a fine not less than Dh150,000 and not exceeding Dh500,000, or either one of these two penalties.
“Under both the UAE Penal Code and the cybercrime Law, the privacy of every person is highly protected here. Privacy is a prime concern, and for a person to share the video without the consent of the people shown in the video is an illegal intrusion into their privacy rights,” said Almazar.
Residents can file a complaint with the Ministry of Economy by calling its customer care number on 600522225.