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Customer complaints in Dubai increases by 30 per cent

Non-compliance with the purchase agreement is the most common complaint

Gulf News

Dubai: The number of consumer complaints across Dubai has increased by 30 per cent in the first quarter of 2018 compared to the same period last year, the Department of Economic Development (DED) in Dubai said on Wednesday.

8,166
complaints in first quarter of 2018 compared to 6,275 in same period last year

In comparison with the same period last year, the number of consumer complaints rose from 6,275 to 8,166 with the department receiving at least 270 complaints a day on average.

The Consumer Protection Section in the Commercial Compliance and Consumer Protection (CCCP) Sector of DED dealt with 1,007 issues during this period out of which consumer complaints accounted for 81 per cent.

The rest included 1,062 notes and 779 enquiries received from consumers, with the services sector having a 33.9 per cent share in the total complaints received.

33.9%
of complaints involved the services sector

The rest of the complaints were related to the electronics sector, e-commerce, automobiles, and about car rentals. Textiles and personal items, furniture, shipping, clothing and accessories also featured among the complaints.

Mohammed Ali Rashid Lootah, CEO of the CCCP Sector, said the non-compliance with the purchase agreement was one of the most important complaints received during the first quarter of 2018, accounting for 30.2 per cent of the total.

“The retail sector is a key driver of local economic growth in Dubai and the UAE. Our effort is to bring greater transparency into business transactions, and create a culture of awareness and neutrality in the buying and selling processes in the retail sector, in accordance with the highest quality standards and practices.”

Lootah stressed the role played by DED and CCCP in immediately following up on complaints received, communicating with the parties concerned, as well as in finding solutions acceptable to all parties concerned within a period not exceeding four working days from the date of receiving the complaint.

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