Ishwar Chugani, Special to Gulf News

Articles from the author

Deals are good, but experiences to count more in retail

Stock up experiences that matter for shoppers as the ultimate differentiator

Every other factor being alike, what retailers can offer as a unique set of experiences within their stores or online will decide winners.

Let’s not ditch simplicity chasing business success

An individual’s persona is as much a factor in determining who wins

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Retailers can find post-pandemic answers in the past

Mindsets need to change whereby they will see contractions as even helping with profits

Shoppers will return... but retailers need to change a lot from within and in their mindsets to win them over.

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