Articles from the author

Today’s retailers are not helping themselves if they fail to use this emerging technology

Rather than treat them as a wish-list, do everything possible to nail those down

A combination of motivating factors can have a decisive influence

Rather than being a behind-the-scenes facilitator, it has moved centre-stage

Trying to create a catch-all environment can trip up a business

Getting it wrong can result in things going horribly wrong for retailers

It is also a process that needs constant upgrades, however good it may already be

But a head-on confrontation might not be the best recourse even in the best of times

It is up to the individual retailers and brands to make such openings click

Planning for a peak retail season has been fine-tuned to the last detail

Cold logic and rationale will not have consumers preferring one label over another

Attempting drastic changes immediately need not go down well all the time