By Mark Thomson, Special to Gulf News

Articles from the author

Retailers and click-and-collect models

If done wrong, these can easily turn into costly exercises retailers can ill-afford

Dubai Media Office

Micro-managing the supply chain

Problems down the line become more pronounced as retail goes omnichannel

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Returns not retailers’ headache

In fact, it should be actively encouraged as a means of enhanced customer engagement

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UAE retailers cannot ignore click-and-collect

Upcoming Ramadan season could be the ideal launch pad to work on delivering

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Putting the personal touchback into retailing

Click-and-collect creates another window for a direct relationship with shoppers

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Homing in on the shopper from the get-go

Location services can be an exceptional value-add for retailers

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Getting ‘personal’ with your shopper

New-Age technology can get shoppers what they want even before they realise it

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