Articles from the author

Had the mandarins at the social networking site been following the basic, well-established principles of crisis communications, it wouldn’t now be dealing with a full-fledged catastrophe

A solution to one crisis would be to distance itself from disgraced corporate chief

Holding his tweets will give America’s president-elect time to get input from his staff — and to cool his jets. His propensity to fire off comments on his own is highly unusual

Trying to intimidate your opponents is a sign of weakness, but that doesn’t stop the online bullies