Articles from the author

For a new generation of consumers, this influences decisions more than anything else

How much of that can be extended to the logistics side will be the determinant of lasting success

Some of the methods honed online are showing up with desired results in physical selling

Online sales are still a marginal percentage of total, leaving room for more players

New rule changes and capacity will take time to get adjusted to for existing players

For some how they do it is more important than product or service

The shape and scope of physical retail is changing and definitely for the better

A brand’s story cannot just be written by pretty imagery and marketing

But reliance on some old-fashioned consumer-cetred basics could still help them

Trend is also being reflected in DSF’s prominence and sophistication

Retailers need to keep an eye on such details as much as on what they sell

There are still reasons aplenty to believe good news will come through