Opinion | Letters
Resolving our readers' issues
From banking to parking, from tourism to telecommunications, Gulf News ranks companies on their responses to complaints.
- By Manuel Almario, Community Journalist
- Published: 22:37 June 20, 2009
- 1. Etihad Airways
- 2. UAE Exchange
- 3. The Royal Bank of Scotland
- 4. Rak Bank
- 5. Citibank
- 6. Emirates airline
- 7. Oman Insurance
- 8. Emirates NBD
- 9. Air Arabia
- 10. Indian Consulate
- 11. Du
- 12. National Bonds
- 13. Wall Street Exchange
- 14. Emirates Islamic Bank
- 15. HSBC
- 16. Barclays Bank
- 17. Noor Islamic Bank
- 18. Najm JCB
- 19. Pehla (Arab Digital Distribution)
- 20. Alico
- 21. Dubai First
- 22. Aramex
- 23. E-Vision
- 1. Air India
- 2. First Gulf Bank
- 3. Abu Dhabi Commercial Bank
- 4. Commercial Bank International
- 5. Qatar Airways
- 6. Standard Chartered Bank
- 7. Etisalat
- 8. RTA
- 9. Jazeera Airways
- 10. Mashreq Bank
- 11. Empost
From banking to parking, from tourism to telecommunications, Gulf News ranks companies on their responses to complaints.
We present the second update on consumer complaints processed by Gulf News.
The first list published on March 20 honoured the organisations that offered excellent response and customer service by promptly tackling the issues raised.
Today, again, we have listed all those who understand that solving complaints for consumers helps build goodwill and brand image.
Gulf News has been handling reader complaints for many years.
We have processed issues ranging from banking to parking issues, and tourism to telecommunications.
On March 20 we published the names of 19 companies, and 13 were placed on the honour roll.
In the second quarter we have seen the number of complaints increase.
We approached 34 companies to resolve readers' complaints. We are glad to report that this time there are 23 on the A list and the rest are on the B list.
They have been graded for their speed of response, clarity of resolution and customer satisfaction in dealing with reader complaints.
A list
B List
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