Travails of fund transfer
On July 30, I wanted to do an international funds transfer and travelled to HSBC branch just to find out that the bank was closed. I never received an SMS or any other communication that banks would be closed, even on the third day of Eid.
The reason I travelled to HSBC branch to do a manual transfer is that the bank ignored my monthly complaint for more than a year. The country I transfer money to has not been added to the list online and I have no other option but to do it manually. For this commute, I paid Dh100 taxi charges in addition to Dh100 for the transfer of funds fee. I mentioned this to the bank officials, but no one cares that I am losing money every time I travel there.
On July 1, I needed to withdraw a large amount of money from my account, but I couldn’t do it through debit cards. I was travelling outside the UAE on July 2 during the early morning. I called the bank at around 5pm and I was told they can’t accommodate my request and I was provided no alternative to withdraw the cash needed.
I called my friend that who is a member of another bank and asked him to loan me the amount. I returned it to him via domestic electronic transfer the next day. So, we went at 11pm to his bank’s branch in a mall and withdrew the cash from his account. HSBC does not provide this service to its customers at 11pm.
No one called to resolve any issues, despite my being an HSBC Advance Client, and no one called back to provide comfort and reassurance as to why should I bank with them in the future.
From Mr Fadil Redjep
Dubai
The management of HSBC responds:
We would like to take this opportunity to thank you for bringing this matter to our attention. Please note that we have contacted Mr Redjep and his case has been resolved.
Mr Redjep responds:
The intervention of Gulf News has helped a lot on addressing my issue with the correct people at HSBC and I have been contacted from the bank as well.
(Process initiation: August 3. Response from organisation: August 4. Reader confirmation: August 6.)
Waiting for connection
I would like to get my grievance against etisalat addressed. I had applied for a new eLife connection since I moved residences on July 12 and have yet to get a call for the installation as of today (July 22). I have registered complaints twice a day but no one has a response for me.
From Mr Madhav D.
Dubai
Mr Madhav updates:
I have still not received any word from etisalat, not even a call back.
Editor’s note: The complaint was forwarded to etisalat for comments. However, its management did not respond.
(Process initiation: July 22. Process completion: August 10. )
Editor’s note: Do you have similar issues that you would like to raise with us? You can write to us at readers@gulfnews.com.
Editor’s note: Do you have similar issues that you would like to raise with us? You can write to us at readers@gulfnews.com.
