Paid but not cleared

Paid but not cleared

I would like to get the help of Gulf News to solve my problem with National Bank of Abu Dhabi (NBAD). I have a credit card, and as I had lost the job and without any income I couldn’t pay for three to four months. The bank has filed a case against me and on May 5, 2014 when I was travelling for an urgent trip, I was stopped at the airport. My friends immediately helped me to pay the total amount of Dh27,300 in the same day to clear the issue.

When I came back to the UAE, I asked the bank to issue a clearance letter but the bank is asking me to pay an extra amount of Dh3,300. I went to the branch and as per their instruction contacted the collection department but it was of no use. The collection department is insisting to pay an extra amount.

I have the receipt from Abu Dhabi police for the amount, and I request you to help settle the issue.

From Mr Sajeev Joseph

Dubai

The management of NBAD responds: Thank you for your constant cooperation and communication with us in the endeavour to best serve our customers and resolve their issues.

Mr Sajeev Joseph was having irregularities in his payment since April 2013. Due to these irregularities the outstanding on the card went beyond the credit limit assigned to his card. A legal case was filed against him and Mr Joseph paid the amount mentioned on the security cheque, however, there was still an amount due on the credit card that Mr Joseph needed to pay, which I am sure you will appreciate that we cannot divulge the full details of. However, under the circumstances we have decided on humanitarian grounds to write off the remaining amount that was due on the credit card, remove his name from the Central Bank List and we will be issuing a Clearance Letter upon his request. All his concerns now stand positively resolved, and we are in contact with him.

Mr Joseph responds: I have received a call from NBAD saying that they are ready to provide me the clearance letter. I extend my sincere gratitude to Gulf News for solving the issue.

(Process initiation: July 13. Response from organisation: July 16. Reader confirmation: July 16.)

Waiting for refund

I am using etisalat mobile number and activated the Daily Data Package for one day on April 23 around 4pm. It is for one day with Dh5, and it lapses on expiry of 24 hours. But to the contrary it was continued, and I have sent messages three times to cancel the same but no effect. I called the customer service and lodged the complaint and finally after four days it was stopped, and I was informed that the excess money charged by etisalat will be refunded. But till now no reply. Can Gulf News Intervene?

From Mr David Nelson

Dubai

The management of etisalat responds: Kindly note that the customer’s issue was solved.

Mr Nelson responds: It is resolved and thanks to Gulf News. Good work. All the best for your community concern.

(Process initiation: June 20. Response from organisation: July 16. Reader confirmation: July 16.)

Editor’s note: Do you have similar issues that you would like to raise with us? You can write to us at readers@gulfnews.com.