I had applied for a Standard Chartered Titanium credit card. This case has been ongoing for a period of six months and still hasn’t come to an end. I started this application in October, after three months of continuous weekly reminders and endless promises, I am the one suffering a rejection. Later, I was insisted upon to apply again and did so. Now I have again ended up in the same procedure and those deceitful statements offering an “approval in principle” is frustrating me. So much for that. How long does it take to process a single credit card while you are handling millions of others? If there’s a complication, the customer has the right to be informed. I am eagerly demanding for a solution and would really appreciate Gulf News’ help.
From Mr Dileep Kumar
Dubai
The management of Standard Chartered responds: We have contacted the customer and are pleased to note that the card application has been approved. The customer is happy with the resolution and has raised no further concerns.
(Process initiation: March 20. Response from organisation: March 30.)
Still settling
I am writing this complaint regarding my issue with Emirates NBD. They have not credited my credit card recovery amount of Dh1,791 even after my card got cancelled.
In December 2013, my employer transferred my final settlement amount to my Emirates NBD bank account and the bank held Dh5,329 from my final settlement amount as a credit card recovery amount.
I have two credit cards with Emirates NBD — one with zero outstanding and another with a total Dh2,649 outstanding.
Now, when I checked my credit card account balance, it showed Dh799 and Dh1,791 has not been credited in the respective accounts. I have sent many emails to the bank and called the bank’s customer service to provide the recovery amount statement but couldn’t get a proper answer from them about my missing amount of Dh1,791.
I sincerely request Gulf News to please help me regarding this issues, as I need the justice.
From Mr Anandan Pillai
Dubai
The management of Emirates NBD responds:
We are pleased to inform you that our Group Customer Experience team has been in touch with Mr Pillai and has resolved the matter to his satisfaction.
We wish to confirm that our Group Customer Experience team looked into Mr Pillai’s concerns and provided him with detailed information and calculation relating to the final settlement of his credit card dues. He was also assured that as a gesture of goodwill, the foreclosure fee and interest recovered on the Dial a Cheque plan will be reversed and credited to his account.
We would like to thank you for your continuous support in offering us the opportunity to further assist our valued customers.
(Process initiation: June 4. Response from organisation: June 13. Process completion: June 17.)
Editor’s note: Do you have similar issues that you would like to raise with us? You can write to us at readers@gulfnews.com
