'My land line has been defunct for 10 days'

Call for reconnection

My land line has been defunct for 10 days now. I had, before leaving on vacation on July 14, requested etisalat to suspend my Triple Play services on eLife for a period of one month – ending on August 14. While the Wifi and TV services were resumed on my request, the land line has still not been connected, despite registering a complaint with 101 and following it up every day for the past 10 days. On each occasion, the customer service officials said they were ‘prioritising’ my request and once I was told that a technician would call me up soon to fix a time of visit but nothing has happened since then. Request etisalat to solve my complaint at the earliest.

From Mr Gautam Bhattacharyya

Dubai

The management of etisalat responds:

Kindly note that the customer’s issue was resolved.

Mr Bhattacharyya responds:

Glad to inform you that the issue was resolved. Thanks for your efforts.

(Process initiation: August 24. Response from organisation: September 9. Reader confirmation: September 10.)

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