Cash back points
I hold a Titanium credit card from Standard Chartered bank. I was promised cash back points for my transactions. I had made sure that I spend to earn these cash back points and my repayments are always in full and on time. I held the card for more than six months and have not received a single cash back point. I raised the complaint with the bank on June 28, and I was told it would be resolved in 48 hours. It’s been four months now and there has been no reply from the bank. I have a dedicated relationship manager, but he couldn’t help me in this regard. I have escalated the issue to a higher level but nothing has happened. Why does the bank have to publish/advertise cash back offers for credit card when they cannot keep that promise? It really hurts every time I call the bank and get no positive response. Kindly help me sort this out with the bank.
From Mr Musthak Farook
Dubai
The management of Standard Chartered responds:
Upon receiving the complaint, Standard Chartered Customer Care Unit contacted the customer and resolved the issue. In addition, a detailed statement on the cash back points accumulation will be sent to the customer by October 12.
Mr Farook responds:
I received a call from Standard Chartered that a email will be sent to me to clarify the cash back points. I thank Gulf News for this great help.
(Process initiation: October 6. Response from organisation: October 12. Reader confirmation: October 13.)
Editor’s note: Do you have similar issues that you would like to raise with us? You can write to us at readers@gulfnews.com.
