Before initiating a system that would affect a large number of users, the authorities overseeing it should ensure it is ready to cater appropriately and in a timely manner.
The problems being faced and reported by users of Salik should have been expected and addressed long before the new system was rolled out. In fact, the Roads and Transport Authority (RTA) is responsible for providing solutions and not complicating matters for the public. This is being said in light of the repeated text messages that have been sent by the RTA to many people, with some also complaining of their constantly busy hotline.
The introduction of any system is a two-way process. In this case it is not just about inaugurating Salik and familiarising people about it. What is even more important is the public's feedback as Salik's users would be best at pointing to its successes and shortcomings.
