Dubai: The Customers Service Council of the Roads and Transport Authority (RTA) in Dubai has explored in its 70th session held recently with the parties concerned with school transport various services provided by the authority. The Council engaged in discussions and exchanged ideas and suggestions that will improve the business process and serve public interest.
Mohammad Obaid Al Mulla, member of the RTA Board of Executive Directors and chairman of the Customers Service Council, chaired the session.
The council recommended directing the School Transport Department at the Dubai Taxi Corporation to expedite the offering of smart apps and e-services via smartphones to make it easy for parents and schools to track buses en route and reduce the response time during emergencies. The DTC is recommended to hold training workshops to raise awareness among school bus drivers and supervisors on the etiquette of dealing with parents in order to offer them convenient services and make them happier.
Al Mulla concluded by urging parents and all parties concerned with these services to use the smart apps on all RTA services.
