News | UAE

Passengers stuck as Dubai Metro breaks down

Technical glitch on Red Line leaves passengers stranded

  • By Shafaat Shahbandari Staff Reporter
  • Published: 21:42 February 17, 2013
  • Gulf News

Dubai: Thousands of passengers were stranded for nearly an hour at several stations during the evening peak hours as Dubai Metro services on the Red Line were interrupted due to what the officials called a “technical glitch.”

Apparently, train services were disrupted between Nakheel station near Dubai Internet City and Jafliya metro station for nearly an hour as passengers complained of power failures as well at many stations.

“Passengers panicked as nobody had any idea what was the issue and when the service would resume,” said Nadia Mudassir, who was stuck at the Dubai Mall station.

The disruption began around 6pm and many stations were scenes of chaos as the peak hour riders got badly affected.

“I was stuck in a train between Noor Islamic Bank and First Gulf Bank station for nearly 20 minutes and nobody had any clue what was the matter. RTA should at least inform people what is happening and when will the service be restored,” said a frustrated commuter.

Another passenger said he was at Business Bay station when the services were disrupted.

No shuttle services

“The power went off, the foot bridge across Shaikh Zayed road at the Business Bay station was completely dark and there were only emergency lights inside the station. I was stuck inside for 20 minutes and it was total chaos,” said commuter Ali Ahmad.

An official at the Dubai Roads and Transport Authority (RTA) confirmed disruption of services due to a technical glitch but didn’t elaborate further on the issue.

Many of the stranded passengers complained that there were no shuttle services between stations and commuters had no choice but to wait.

Comments (17)

  1. Added 06:25 February 19, 2013

    "Technical glitch" happened a few times before. Passengers also need to take their own precautions by learning how to use RTA buses from office to home, which route to take, since everybody has access to internet nowadays. I always use online maps or rta website to plan my route using buses. Technology is to ease our life, not to burden our life.

    Nazar Muzir, Dubai, United Arab Emirates

  2. Added 20:23 February 18, 2013

    We were told our train would terminate at Jafliya metro station. There was absolute chaos and only 2 barriers were working in order for us to leave the station. People were still being allowed into the metro which was really irresponsible. There were hundreds of people and no one to inform us as to what had happened. Although they said RTA buses would be laid on for us to use there was not a bus in sight. This was appalling.

    S Cox, Dubai, United Arab Emirates

  3. Added 17:17 February 18, 2013

    What should RTA give priority to? Inform passengers or find a solution for the problem. I would say solution to the problem is important than informing passengers as this is not a daily issue.

    Arun, Dubai, United Arab Emirates

  4. Added 17:05 February 18, 2013

    compare to other countries, problems are less here and they sort it out very fast. We have to appreciate them. this is the cheapest mode of transportation provided by RTA. this small time difficulties what we faced for our safety precaution only. Thank You RTA.

    Neeta, Burdubai, India

  5. Added 16:46 February 18, 2013

    Technical glitches happen. But it is not first time and would not be the last. So here is what needs to be done - Have an emergency plan in place. In operations, you deal with situations through Standard Operating Procedures. Staff should be trained for possible panic situations and how to deal with them and when they know that it is code red. - Run announcements on screens and speaker on UPS or redundant power source. If city has light, you can have it too. - Have some information screens outside the entrance informing people of any failure on the station so to reduce influx. You thought it is on place, but believe me, it is not. I went upstairs to the airport 3 floors to find out just on the ticketing counter that station has no power a few months back. - There must be some RTA buses taking break in the city. Keep them ready for any such emergency situations for transferring passengers out of the station to other areas where buses and taxis are available. Or just run them to a working station. - Last but not the least, reduce power glitches. You should have redundant power supplies. If station is dark, you do not have them.

    Adnan Shabbir, Dubai, United Arab Emirates

  6. Added 15:37 February 18, 2013

    Ok, failure happens, but authorities should inform properly to the passengers and arrange other mode of transport(additional feeder buses)immediately my self got stuck at Dubai Marina walked up to Nakheel, some how entered in the bus and reached Bur Dubai by 8.30pm with lot of difficulties.

    Shanoop, Dubai, United Arab Emirates

  7. Added 15:03 February 18, 2013

    Since there was no other alternative transportation available, and taxi drivers were too picky with passengers, I was one of those less fortunate metro traveler who had to walk from the emirates towers station till world trade round about just to get to the most available bus stop. People were willing to pay extra in taxis but taxi drivers never even look at us. I am suffering disc prolapse and such a long walk is not really good for me but I had no choice. Like many others, I wanted to go home after a long day of work. I hope that RTA will pay more attention to such unexpected situations and advise taxi drivers to be more helpful. Thank you

    Eden, Dubai, United Arab Emirates

  8. Added 14:51 February 18, 2013

    Bit surprised to see some sarcastic comments;I believe because of the benchmark the Dubai Metro have created for so long period.These glitches are bound to happen and i believe the commuters need to understand.Thank ALLAH that we are lucky to be here in the beautiful country and when to compared to my homecountry.

    Saj, Dubai, United Arab Emirates

  9. Added 14:30 February 18, 2013

    This is the first incident I met on Dubai metro where they provided excellent services all these days.I just say thanks to RTA for the comfortable journey I had and opt for a good walk from DIFC to Burjuman.

    Shihabudheen, Dubai, United Arab Emirates

  10. Added 13:05 February 18, 2013

    All said and done, apart from the "Technical Glitch", Dubai Metro is the best.

    Elizabeth, Dubai, United Arab Emirates

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