News | UAE
Passengers stuck as Dubai Metro breaks down
Technical glitch on Red Line leaves passengers stranded
"Technical glitch" happened a few times before. Passengers also need to take their own precautions by learning how to use RTA buses from office to home, which route to take, since everybody has access to internet nowadays. I always use online maps or rta website to plan my route using buses. Technology is to ease our life, not to burden our life.
Nazar Muzir, Dubai, United Arab Emirates
We were told our train would terminate at Jafliya metro station. There was absolute chaos and only 2 barriers were working in order for us to leave the station. People were still being allowed into the metro which was really irresponsible. There were hundreds of people and no one to inform us as to what had happened. Although they said RTA buses would be laid on for us to use there was not a bus in sight. This was appalling.
S Cox, Dubai, United Arab Emirates
What should RTA give priority to? Inform passengers or find a solution for the problem. I would say solution to the problem is important than informing passengers as this is not a daily issue.
Arun, Dubai, United Arab Emirates
compare to other countries, problems are less here and they sort it out very fast. We have to appreciate them. this is the cheapest mode of transportation provided by RTA. this small time difficulties what we faced for our safety precaution only. Thank You RTA.
Neeta, Burdubai, India
Technical glitches happen. But it is not first time and would not be the last. So here is what needs to be done - Have an emergency plan in place. In operations, you deal with situations through Standard Operating Procedures. Staff should be trained for possible panic situations and how to deal with them and when they know that it is code red. - Run announcements on screens and speaker on UPS or redundant power source. If city has light, you can have it too. - Have some information screens outside the entrance informing people of any failure on the station so to reduce influx. You thought it is on place, but believe me, it is not. I went upstairs to the airport 3 floors to find out just on the ticketing counter that station has no power a few months back. - There must be some RTA buses taking break in the city. Keep them ready for any such emergency situations for transferring passengers out of the station to other areas where buses and taxis are available. Or just run them to a working station. - Last but not the least, reduce power glitches. You should have redundant power supplies. If station is dark, you do not have them.
Adnan Shabbir, Dubai, United Arab Emirates
Ok, failure happens, but authorities should inform properly to the passengers and arrange other mode of transport(additional feeder buses)immediately my self got stuck at Dubai Marina walked up to Nakheel, some how entered in the bus and reached Bur Dubai by 8.30pm with lot of difficulties.
Shanoop, Dubai, United Arab Emirates
Since there was no other alternative transportation available, and taxi drivers were too picky with passengers, I was one of those less fortunate metro traveler who had to walk from the emirates towers station till world trade round about just to get to the most available bus stop. People were willing to pay extra in taxis but taxi drivers never even look at us. I am suffering disc prolapse and such a long walk is not really good for me but I had no choice. Like many others, I wanted to go home after a long day of work. I hope that RTA will pay more attention to such unexpected situations and advise taxi drivers to be more helpful. Thank you
Eden, Dubai, United Arab Emirates
Bit surprised to see some sarcastic comments;I believe because of the benchmark the Dubai Metro have created for so long period.These glitches are bound to happen and i believe the commuters need to understand.Thank ALLAH that we are lucky to be here in the beautiful country and when to compared to my homecountry.
Saj, Dubai, United Arab Emirates
This is the first incident I met on Dubai metro where they provided excellent services all these days.I just say thanks to RTA for the comfortable journey I had and opt for a good walk from DIFC to Burjuman.
Shihabudheen, Dubai, United Arab Emirates
All said and done, apart from the "Technical Glitch", Dubai Metro is the best.
Elizabeth, Dubai, United Arab Emirates
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