UAE | Government

40,000 UAE National ID cards languish with Emirates Post

Applicants need to collect the document within a month after being notified via SMS, authority warns

  • By Binsal Abdul Kader, Staff Reporter
  • Published: 00:00 December 29, 2011
  • Gulf News

Emirates ID Card
  • Image Credit: Arshad Ali/Gulf News
  • The cards are expected to be delivered within a few weeks due to the rapid rise in the number of ID card registration across the UAE.

Abu Dhabi: Officials have instructed national ID card applicants to furnish proper contact details in the application form and collect the cards within one month from post offices.

The warning comes as 40,000 cards have not been collected from post offices across the country, some even 90 days after issuance. Those cards will be returned to the Emirates Identity Authority and applicants will not be able to collect them anymore, Dr. Ali Al Khoury, Director General of Emirates Identity Authority, told Gulf News on Wednesday.

He called on customers to pick up their cards within 30 days from the date of notification. Al Khoury was speaking on the sidelines of an event in Abu Dhabi Wednesday, where the Emirates Identity Authority and Emirates Post signed a service agreement to upgrade services.

Abdullah Al Ashram, CEO of Emirates Post, and Mohammad Al Mazroui, Executive Director of the Population Register, Emirates Identity Authority signed the agreement.

As per the agreement, Emirates Post will receive ID cards from Emirates Identity Authority daily, and will subsequently send SMS in Arabic or English (as per customer's nationality) to customers in less than 48 hours, asking them to pick up their cards from a post office or private post boxes.

Emirates Post should provide weekly and monthly reports on the delivered and returned cards, and the reasons and date of the return. Emirates Post should also provide proof that it has communicated with the customer more than once, asking him/her to pick up the card.

The agreement also stipulates that lost ID cards or cards sent to the wrong person should not exceed 0.1 per cent of the total cards annually delivered by Emirates Identity Authority to Emirates Post. Customers' complaints about Emirates Post's services should not exceed 1 per cent of the overall cards delivered monthly.

Also, signboards should be placed inside the Emirates Post centres illustrating where to collect ID cards.

Out of more than 2.69 million cards delivered to Emirates Post since February 2011, more than 1.8 million ID cards have been handed over to owners, Al Mazroui said. Of this, 337,000 cards were delivered to owners via private post boxes since mid-September 2011.

Al Ashram said Emirates Post distributes around 12,000 cards per day and the number is increasing constantly. About 92 per cent of customers pick up their ID cards within 14 days after notification, including 40 per cent who pick their cards within two days.

He indicated that the Emirates Post head office in Abu Dhabi had experienced a system breakdown last week. Emirates Post has, however, taken necessary measures to prevent such breakdowns in future.

Delivery glitches

A temporary delay may be experienced in the delivery of ID cards registered in November and December due to shifting of printing operations to Mussaffah, a senior official said.

These cards are expected to be delivered within a few weeks due to the rapid rise in the number of ID card registration across the UAE, Mohammad Al Mazroui, Executive Director of the Population Register at the Emirates Identity Authority, said. He said more than 30,000 cards are printed daily.

The printing centre works 24 hours a day during the week.

Comments (17)

  1. Added 18:55 December 29, 2011

    I tired to contact EID and empost to get my Son renewal id card since a month , it was return from Aramex courrier service when i was out of uae last month. Can anybody help me please where and when i can get my son's Id card or stiil i have to wait sms from empost? thanks

    Rajesh , Abudhabi , United Arab Emirates

  2. Added 18:42 December 29, 2011

    Better to deliver at Door step.

    Hariff kallungal, Abu Dhabi, United Arab Emirates

  3. Added 16:55 December 29, 2011

    Emirates Post should deliver cards to people's homes or offices - rather than people going there and collecting it from post office. When the whole country is going forward, this step is backward.

    Abbas, Dubai, United Arab Emirates

  4. Added 16:54 December 29, 2011

    I am staying in Al Nahda-Sharjah, I have done my registration for the ID card in Rashidia and 3 weeks back i got the SMS from empost that my Card is in Dibba Al Hisn post office...! Now i'm not getting time to drive 135KM to just collect my card.. its better if EIDA ask us what should be the delivery location.

    Abdul Azim, Sharjah, India

  5. Added 14:56 December 29, 2011

    Authorities should kindly consider the following. 1. Online registration as promised recently (Without going to the typing centres where we have to pay Aed. 70). 2. Making compulsory for employers to get the ID at the expense of the employer or reduce the total charges to Dh 50 as card fees for 3 years for all and dependents. 3. Issuing the cards on the spot after verification (Card should not be delivered without bio metric verification) as currently it is possible that the card is delivered to wrong individual.

    Naveen Shetty, Dubai, United Arab Emirates

  6. Added 14:55 December 29, 2011

    I applied for renewal 1 month back, but till now I have not received SMS from empost or any information from EIDA

    jafar, dubai, United Arab Emirates

  7. Added 13:55 December 29, 2011

    the cost of the emirates id card is very expensive. they should reduce the price so that everyone can afford it. delivery time should also be fast, as we are also paying the card in advance.

    elah, sharjah, United Arab Emirates

  8. Added 13:34 December 29, 2011

    I had applied for ID renewal on May 2011 and had finished my fingerprint capture by August. Still the authorities don't know where my card is. One call center agent says it is sent for printing, another one says it is send to aramex. But aramex says they stopped this service and all cards were returned back.

    Roy Raju, Abu Dhabi, United Arab Emirates

  9. Added 13:25 December 29, 2011

    The Charge for Emirates ID is Dh 100 for each year. But we are paying Dh 270 which say all charges. They take our delivery address too, then why they are not delivering to our place by hand? From Dubai I went to Sharjah by searching the post office. who will pay our taxi and time charges? what the benefit we will get from this? The technologies is improved a lot, but still we have to visit and que at typing centers for registration. The charge is very high, Dh 270. Please Emirate ID authority think the pricing for people with more family dependencies.

    Mohammad, Dubai, United Arab Emirates

  10. Added 12:28 December 29, 2011

    I have received sms from EIDA that a courier company will contact me for card delivery location. No sms came to me for two weeks. When i contacted EIDA Customer Care they gave me a reference number and asked me to enquire with Empost Customer Care. When i did so i found that its with AL Thanwiya Post Office. When i asked the agent with the reference numbers i got from both EIDA and Empost Customer Care, she insisted me still to have an SMS from Empost. I had to convince her that i did not receive any sms for several weeks and hesitatingly searched in her system to find the Group ID location number in the post office. The Empost staff should behave more politely to customers. Since I had all the reference numbers i didn't have to go back when she said i didn't have an sms from Empost with me.

    Sreeraj, Dubai, United Arab Emirates

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