UAE | General

6,200 ID cards still await applicants

Some ID applicants did not pick up phone and others gave wrong contact numbers.

  • By Binsal Abdul Kader, Staff Reporter
  • Published: 00:00 July 26, 2010
  • Gulf News

A crowd at the reception of Emirates Identity Authority at Karama
  • Image Credit: Zarina Fernandes/XPRESS
  • The new application asks for three phone numbers and the applicants have to provide at least two numbers.

Abu Dhabi: About 6,200 UAE residents have not collected their ID cards after completing the registration process, a senior official told Gulf News on Sunday.

"Some cards have been lying with Empost since 2008 and all uncollected cards will be destroyed after a deadline [August 31] for security reasons," Dr Ali Al Khoury, Acting General Manager of Emirates Identity Authority (Eida), said.

Empost has been assigned to deliver the cards to the applicants since 2007.

Al Khoury said the cards could not be delivered because of various problems with contact numbers given by the applicants.

"Some applicants neither picked up the calls nor enquired about the cards later. Some people were even careless enough to give wrong contact numbers," the official explained.

Alerts sent

Earlier, the application form asked for only one contact number and the lack of an alternative number caused this problem, according to the official. "We have sorted out this issue in the new application form," he said.

SMS alerts have been sent, asking the applicants to collect the cards from Empost by July 31, the official said. He advised the applicants who have not collected their cards to contact the Empost call centre on 600 565555.

Empost will hand over the ‘uncollected cards' to Eida which will keep them until August 31, Al Khoury said.

Eida will make all efforts to give the cards to applicants who can contact the Eida call centre on 600 523432, he said. "If the applicants do not collect the cards from Eida by August 31, we will destroy them for security reasons," he explained.

"It is a valid document which cannot be kept here and there," the official said. "It seems these applicants completed their registration for namesake and just to fulfil a legal obligation. That's why they did not try to track their cards," Al Khoury said.

"Had they compulsorily needed the cards for any official transactions like accessing traffic department services, they would have followed up the card and collected it," he said.

New form: Two numbers mandatory

About 6,200 undelivered ID cards due to improper contact numbers have prompted the authority to make certain changes in its new application form.

The new application asks for three phone numbers and the applicants have to provide at least two numbers, Dr Ali Al Khoury said. Most of the people have more than one phone number, so it will not be a problem, the official said.

He said the previous application form asked for just one phone number which caused the problem. He requested applicants to take due care to give proper contact numbers while filling out the application forms.

Dates to collect cards

July 31 to collect from Empost

(SMS alert has already been sent to applicants)

August 31 to collect from Eida

(After this deadline cards will be destroyed for security reasons)

Call centre numbers

Contact Empost: 600 565555

Eida: 600 523432

Comments (6)

  1. Added 14:23 July 26, 2010

    I guess that there are many people who applied for the card and who have since left the country. I personally know many people who applied for the EID card and who have since left the UAE permanently. I agree with one of your readers who suggested that e-mail notification would have been a more robust way of contacting applicants. Too much reliance is placed on mobile phone usage for important issues and the technology is not sufficient for important issues like this.

    Jeymer Hareo, Dubai, United Arab Emirates

  2. Added 12:53 July 26, 2010

    i have applied for EIDA card for my WIFE and SON from AL BARSHA center and from last one and half month i have not received the card. when i contacted the center they told me to contact the EMPOST office and EMPOST office cuople of time dint pick up the phone and when they pick up they told wait if we receive the card we are oing to call you .please dont call us regards

    mohd othman, dubai, United Arab Emirates

  3. Added 12:51 July 26, 2010

    Another case where blame all on public. When I applied with Emirates ID, it was created immediately but EMPost failed to deliver the card for more than week citing "person will visit today" and never coming! Finally I had to visit EMPOST to collect it myself and still they didnt have my card. It was with the courier person! Finally it got delivered after many attempts.

    Pratik, Dubai, United Arab Emirates

  4. Added 12:04 July 26, 2010

    The UAE authorities must make a system where the I.D. card is handedover to the receipient immediately after the completion of the job. This will avoid all the problems of non-collection and trashing the cards. Standing in long queues is another grave problem. This should be eased with alternative solutions.

    Mary Joseph, Abu Dhabi, United Arab Emirates

  5. Added 11:10 July 26, 2010

    i applied for the ID and went on vacation for few weeks. My phone was off but my email id was mentioned on the form. I think it would be a better idea to send emails rather than relying on second phone number in the hands of same person.

    jamal, abu dhabi, United Arab Emirates

  6. Added 10:47 July 26, 2010

    my wife applied for a card and its been more than 3 weeks. When contacted the center reply was it will take more than a month as their is a rush for printing and hence the delay. Kindly let us know, if the deadline would be applicable to such cases also.

    Bhanu Prakash, Dubai, United Arab Emirates

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