Business | Technology

Emirates to roll out Windows 8 tablets for its 900 aircraft

Pursers use the application to brief the cabin crew before every flight

  • By Naushad K. Cherrayil, Staff Reporter
  • Published: 16:03 November 21, 2012
  • Gulf News

Dubai: Emirates airlines will be rolling out Windows 8 tablets for its 900 aircraft from January with Emirates built-in app knows as Knowledge Driven Inflight Service (KIS).

“We have signed a deal with HP for its ElitePad 900 tablet and we will be rolling out in the first four months of next year starting from January. The senior cabin crew member will have the tablet and will have all the details of the passengers as well as the crew,” Kevin Griffiths, senior vice-president – cabin crew, service delivery, Emirates, told Gulf News.

Pursers on the flight use the application to brief the cabin crew before every flight and understand how to best meet the personal preferences and needs of passengers. The crew can also use the application to easily conduct in-flight upgrades to business class or first class for Emirates Skywards members, as well as customer feedback that is immediately routed to headquarters upon landing.

“I think the user experience is very good, intuitive and I was the first one to use the tablet on Sunday. The cabin crew was using the tablet also without prior experience on the new platform.”

“We have just rolled out Windows 7 on our corporate desktops and we will be sticking to it for some time as we have made a huge investment. We will be using Windows 8 on tablets and in mobile computing space,” he said.

“At Emirates, we strive to deliver the world’s best in-flight experience. To support our crew, we have created an application on Windows 8 that delivers a unique, personalised experience with the necessary information for our cabin crew to better serve the needs of customers.

Gulf News
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