Emirates NBD launches virtual assistant for banking

Dubai: Emirates NBD announced that it will soon debut “EVA”, the region’s first intelligent voice-based and chatbot virtual assistant for banking in the Middle East and North Africa (Mena). Emirates NBD Future Lab, a key initiative of the bank’s digital strategy, is currently piloting EVA’s voice capabilities via a select customer user group for calls to its customer service centre. The beta version includes chatbot capabilities via the bank’s Facebook messenger, soon to be extended to its popular mobile banking application. The pilot enables the user group to interact and receive assistance from EVA using natural or conversational English, offering a more intuitive and personalised customer experience, based on artificial intelligence algorithms.