FGB is putting me in a difficult situation by not giving me a clearance letter. I have had a credit card with them since 2013. They filed a case against me for non-payment and then, I finally paid all my dues in order to close the case.
On October 11, 2013, I settled the outstanding amount and they sent me a letter confirming the payment of my credit card dues. Now, they have been refusing to give me a clearance letter or ‘no liability’ letter. I have visited their main branch several times and spoken to a person responsible for the issuance, but to no avail.
I need my clearance to go ahead with my plans. I have already paid my debts, so why have they not given me my clearance letter? Please help me with my predicament, Gulf News. I am tired of going to their head office and calling their call centre. All I want is my clearance letter so that I can go ahead with my life.
From Mr Nelson M. Caballa
Dubai
The management of FGB responds:
FGB is grateful for all customer feedback to which we give careful consideration as we strive to consistently deliver the highest standards of service. The bank has been in contact with Mr Caballa, and the matter has been resolved.
Mr Caballa responds:
On July 4, I received a call from FGB informing me that they will send me the clearance/no liability letter at my registered email address. I thank Gulf News for its support and intervention.
(Process initiation: June 30. Response from organisation: July 4. Process completion: July 13.)
Editor’s note: Do you have similar issues that you would like to raise with us? You can write to us at readers@gulfnews.com.
