I am a Najm Voyager Visa Signature cardholder. In the beginning of December 2016, my accumulated Voyager points were approximately 80,000. I wanted to purchase a ticket to Karachi, Pakistan, using my points, which cost around Dh600 at the time. However, I noticed that my points suddenly reduced to around 40,000.
I raised a complaint and was told the IT department would contact me. The IT department informed me that system upgrades were taking place, hence the points were not visible. They informed me on December 13, 2016, that my points were actually 86,000, and the correction would soon be made. After waiting and regularly following up, I purchased my ticket with cash for Dh950, instead of Dh600 as it was, earlier. To date, I have been following up, but my points are not being added. They are now reflecting as only 52,000 at the moment.
The help centre keeps telling me that they have reminded the IT department and that they would contact me, but I have not heard from them. I have used the credit card for a number of transactions post December 13, 2016, and my points should be nearing 95,000, yet I cannot see and redeem these points. I switched to Najm Voyager specifically to avail the Voyager points.
Now, I am seeking for assistance from Najm through Gulf News, to help me sort out this issue as my calls to the help centre have not been fruitful.
From Mr Syed Ali Naqvi
Sharjah
Editor’s note: The complaint was forwarded to Majid Al Futtaim Finance for comments. However, despite repeated reminders, their management did not respond.
(Process initiation: January 18. Process completion: February 19.)
Editor’s note: Do you have similar issues that you would like to raise with us? You can write to us at readers@gulfnews.com.
