Last year I had brought my family to the UAE, so I got the eLife service from etisalat for which I was paying Dh365 each month. Unfortunately, I had to send my family back to India. After that, I moved to accommodations provided by my company in camp. I went to the etisalat office to ask them to transfer my connection to my new location, and unfortunately etisalat service is not available in that location. So, they asked me to cancel the connection as service is not available and asked me to pay Dh1,700 as a cancellation fee because I was cancelling it before the 24 months. I requested them then and somehow they asked me to pay Dh400 for the set up box charges and close the account. So, I paid the amount, but since then every month I have been receiving the bill from etisalat asking me to pay a balance amount. I went to the etisalat office and asked them what is happening and they said we cannot resolve it from there and to call the customer care service. I called the customer care 101 and the representative told me that my account has already been deactivated, but to stop the bills, I have to pay the balance amount. Otherwise, I will be charged again. The representative told me that the reason mentioned in the system is that the customer had not requested for a location change. That’s why I have to pay the amount, but I was not able to do so as there was no service available in my new location. Please help!
From Mr Seddiqi Tqui Musaddiq Ahmad
Al Ain
The management of etisalat responds:
Kindly note that the customer’s issue was resolved and he was contacted and updated.
(Process initiation: July 20. Response from organisation: July 28. Process completion: July 31.)
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