'I received a credit card despite never requesting it'

I received a credit card from Emirates Islamic Bank (EIB), despite never requesting it. When I received the card on August 23, 2015, from Empost, I immediately took it to EIB’s Jebel Ali branch and spoke to the customer service representative, who told me that I would need to call their call centre and raise a request to cancel the card. I called them up on August 30 and raised a complaint asking how a bank could issue a credit card without my knowledge and without my acceptance?

Then, on September 2, I received a call from their agent, who took down a confirmation of my complaint and placed a request, so that I could be called to cancel the card. On September 3, I received a call from another agent who first tried to convince me that the card is free for life, but actually it was only free for the first year. Then finally, when I told him that I need to cancel the card and that I need a confirmation of this process, he told me rudely that I should call up the call centre and check.

Why should I chase something that I never wanted in the first place? If the card goes into the wrong hands and lies unattended without my knowledge, one day I will be in big trouble. I am upset with EIB.

From Mr Parkar Abdul Razak

Dubai

The management of Emirates Islamic responds:

Thank you for bringing Mr Abdul Razak’s concerns to our attention. Our customer team has confirmed to Mr Abdul Razak that his card has been cancelled based on his request. We apologise for the inconvenience to him.

Mr Abdul Razak responds:

Thank you Gulf News, for helping me resolve my issue. The card has been cancelled and the bank sent me an email confirming the same, and I received a call from the bank’s representative.

(Process initiation: September 14. Response from organisation: September 17. Reader confirmation: September 21.)

Editor’s note: Do you have similar issues that you would like to raise with us? You can write to us at readers@gulfnews.com.