Overcharged
I was holding a Dunia credit card since 2010 and wanted to pay the final settlement to deactivate the card in July, 2013. My actual outstanding balance was Dh19,547.00 as of June 29, as per the information received from Dunia’s customer service.
I asked them how much was the amount to be paid on June 30, if I wished to close the card and they told me I would have to pay Dh20,285. I asked them why the difference was so high and they told me that it was due to the interest charged on a daily basis and they had added a Dh500 annual membership fee, without informing me even though they knew I wanted to close the card.
They cheated me by saying Dh20,285 adding Dh500 annual fee, which was only Dh100 on the previous year’s statement. Please help me get justice.
From Mr Peruvemba Seshadrinathan Sundareswaran
Sharjah
The management of Dunia responds:
We have contacted Mr Sundareswaran and would like to confirm that the matter has been resolved satisfactorily. As you are aware, we are unable to disclose specific resolution details in the interest of protecting and maintaining the confidentiality of our customers’ personal and account-related information. You could, however, contact Mr Sundareswaran directly if required and seek his feedback to close the matter at your end. We trust this closes and satisfactorily resolves the matter.
Mr Sundareswaran responds:
Thank you Gulf News for your support. I have received the letter from them confirming the refund.
No refund
I am facing a problem with Air India Express regarding a refund for a cancelled ticket. The issue is that I had cancelled the ticket, which was booked with Air India Express on July 2, 2013. Even after 55 days, I hadn’t received a refund of the amount of Dh1,898.74.
The last response that I had received from them was: “We are extremely sorry for the delay. There has been some problem at our finance department due to which there has been a delay. Kindly note that we have again sent a reminder to our finance department who will take some action as soon as possible”. Since then there is no reply. Can something be done with the help of Gulf News?
From Mr Prasnil Parameswaran
Abu Dhabi
The management of Air India Express responds:
With regard to your mentioned complaint letter from Mr Prasnil Parameswaran, on investigating with our finance headquarters we have found that an amount of Dh1,898.74 has been refunded. Generally the amount gets credited to the credit card within 7 – 10 working days. Please advise the complainant to check with his credit card account after that.
Mr Parameswaran responds:
After the real support of Gulf News, I got the amount refunded on September 10.
Delay in closing a loan
This is regarding an early loan settlement/closure with Emirates NBD. Despite putting the request a month ago to settle my loan early, after making a full payment and following-up almost daily with the bank’s call centre, I kept getting told it would be done. Till date [September 17, 2013] , nothing has been done about it. The branch representative told me it takes two to three working days to close the loan, but nothing has been done. The call centre kept promising of follow-up on the same and contacted me, but nothing happened. A representative from their escalation department called me and was rude and unhelpful. This kind of service is completely unacceptable. How does Emirates NBD expect to have long-term clients if they do not complete a client’s request on time and do not know how to resolve customers issues in a timely manner? There is a lack of communication between each of their department, each being unaware of why there is a delay or what can be done. As soon as this loan is closed I will be closing my accounts with Emirates NBD.
From Mr Rashid Bin Hindi
Dubai
The management of Emirates NBD responds:
We are pleased to inform you that our Group Customer Experience team has been in touch with Mr Rashid Bin Hindi and has settled the matter to his satisfaction. We wish to confirm that we have closed Mr Bin Hindi’s loan. At present, our Group Customer Experience team is assisting him with processing a clearance letter, which will be sent to him shortly. We have offered Mr Bin Hindi our sincere apologies for any inconvenience caused, and have reiterated our commitment to providing him with a superior service in his future transactions with Emirates NBD. We would like to thank you for your interest in Emirates NBD and for offering us the opportunity to better serve our valued customers.
Mr Bin Hindi responds:
Thank you Gulf News for helping me in resolving the complaint and bringing this issue to a close.
Editor’s note: Do you have a similar consumer complaint that is not receiving any redressal despite you trying several times to get an answer? Perhaps we might be able to help you. Contact us on our email readers@gulfnews.com.
