Hidden charges?
I have an issue with Emirates Islamic Bank (EIB). I received a loan from EIB and then did a top up on the loan I already had. While offering the top up, they committed to an amount of Dh27,000 extra, but when the loan was credited, only Dh21,000 came into my account.
When I asked for a clarification on the same, they didn’t respond. Then, they stopped replying to my emails or calls. The first instalment for the loan was also deducted.
They start by saying we will have minimal interest in loans, but is this is how they charge their customers — Dh6,000 as hidden charges?
From Ms Gisha Pillai
Sharjah
The management of EIB responds:
Thank you for bringing Ms Pillai’s concerns to our attention. Emirates Islamic has been in close contact with Ms Pillai to resolve her issue and we regret the inconvenience caused to her. Our Customer Service team has explained the applicable charges to Ms Pillai and we are pleased to say that the matter is now resolved. We would like to take this opportunity to reiterate that Emirates Islamic is committed to providing the best in customer service to all our clients.
Ms Pillai responds:
Please note that I received a call from EIB and they explained the charges. Thank you Gulf News for the intervention, and EIB for resolving this matter.
(Process initiation: September 15. Response from organisation: September 17. Reader confirmation: September 20.)
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