Dubai: internet access is expected soon in Dubai’s Queue Point community after months of delay.
Developer Al Mazaya said damaged cables causing the delay are being repaired, with access expected in two weeks.
Some residents said they have no internet access months after moving in. A tenant, going by the username Debbie 1607, posted on ComplaintsBoard.com that though she was paying for an “old connection”, she has had no access since February.
New resident Mohammad H. told Gulf News he is also facing problems, saying that shortly after telecom operator du installed his wireless system, the internet stopped working. “The wireless worked for around 30 minutes before it stopped, and we haven’t managed to get it to work again,” he said.
Another tenant, a Western expat who did not wish to be named, said he has spent Dh500 on mobile internet access because “there’s no wireless at home. I could have spent only Dh350 for a home connection”.
Al Mazaya said it was “very concerned” over delays and promised to “satisfy the needs of our customers”.
It added: “The delay in service delivery of du internet connection is the result of a technical problem concerning fibre optic cables, caused in part by the positive identification of damaged cables in some of the plots.
“Rest assured, we are communicating with the du cabling team on a daily basis, following up with their expert advice and actively attending to their requirements in order to speed up the repair and reinstallation process and get the service online as swiftly as possible.
“Kindly be advised at this present moment we have provided access to all our plots to the du cabling team and we are currently in the process of replacing damaged cables, as per their request, in order to secure a fully functioning connection and to resolve this issue promptly.
“Furthermore, we have held meetings with the du cabling team leader in addition to the du sales manager and arranged for their specialised technical team to be on the site from next week.
“As a result of these positive steps, we expect to resolve these issues within the next two weeks and to achieve a satisfactory outcome for all concerned.”
However, du said the developer had “failed to follow due process” by not handing over the buildings in time.
It said: “As per our handover process, the developer is responsible for handing the building over to du 30 days before the lease date, in order to ensure service continuity and quality measures are met. In this case, the developer failed to follow the due process despite several meetings and follow-up emails. We are in direct communication with Mazaya Properties, awaiting an official request for a handover to install our home services.”
— With inputs by Jumana Khamis, Staff Reporter
