Dubai: In a ‘Leader’s at your Service’ initiative, senior officials of the Dubai Health Authority (DHA) provided customers with an opportunity to directly give their feedback, suggestions and complaints to senior DHA leaders.
Dr Haidar Al Yousuf, Director of Health Funding at the DHA who took part in the initiative, discussed the Saada health insurance scheme with UAE nationals, addressing several queries about the registration process, eligibility, coverage and co-payment. He disclosed that so far over 70,000 UAE nationals had registered for the programme.
Shaikha Al Rahoomi, Director of Customer Relations Department at the DHA, highlighted the importance of this initiative and said that this initiative provides customers with a direct platform to communicate with the leaders of the DHA and give their suggestions, feedback or complaints.
Calls received during the two-hour live session via the DHA’s help line 800 342 are recorded and promptly followed up. In addition to this, the DHA has several platforms for customer feedback and communication.
Providing details of the health insurance, Dr Al Yousuf said: “The Saada network has a wide range of providers and the co-payment is 10 per cent. The scheme provides access to a host of preventive, in-patient as well as out-patient health services. Saada is a pioneering programme that has mandated preventive screening because we understand the importance of early detection. The programme has adopted the use of an Emirates ID card which can be used by patients while registering at the care provider they select from the approved network of care.”
Al Yousuf also added that registered members of Saada received immediate access to health services under the scheme and so far 833 operations were conducted to cover patients under Saada that included 1,162 in-patients and 12,092 out-patients who used the services.
