Dubai: Dubai Courts has reported a 92 per cent increase in customer happiness last year.
The judicial institution credits the rise in happiness, which followed a metric set by the Dubai Government Excellence programme, from its launch of 210 Smart Services last year.
These services aim to speed up litigation procedures and judicial processes. Another service ‘Smart Teller System’, which aims to save time and effort, is expected to reduce the number of customers visiting the courts by 80 per cent by 2018.
Taresh Eid Al Mansouri, director-general of the Dubai Courts, said the happiness of the employees and stakeholders is a top priority, a strategic goal and a national responsibility.
“Our successive achievements in enhancing the happiness of customers and auditors were the driving force for us to take more advanced steps,” said Al Mansouri.
These included the introduction of a dedicated department for customer happiness as a part of the new organisational structure.
“Being much closer to our ultimate goal of reaching 100 per cent satisfaction in the Customer Happiness Index, we are more resolved and determined to embrace the best international practices,” said Al Mansouri.
Further work in this direction “would make our vision of being ‘internationally pioneering and distinguished courts’ a reality for us to deliver prompt justice and accessible services to everyone,” he added.
