UAE | Society

Warning on fake car parts

It takes a pair of trained eyes to know if you've been taken for a ride by car repair garages

  • By Jay B. Hilotin, Chief Reporter, XPRESS
  • Published: 21:56 May 30, 2012

Fake spares: insurance firms to be penalised
  • Image Credit: Supplied
  • According to industry experts ordinary motorists can help in the fight against fakes by insisting on genuine spares, which will also ensure their own safety.

Dubai:  Insurance companies and car-repair garages caught using fake spare parts could face lawsuits, a top official from Brand Owners Protection Group (BPG), a Dubai-based industry group for the protection of intellectual property, has warned.

The warning comes after circumstantial evidence emerged that vehicles involved in accidents unwittingly end up with fake parts during repairs done at non-agency garages working with insurance firms to keep costs down.

Omar Shteiwi, BPG Chairman, said: “Any person, including owners of garages and insurance companies — if it is proven that they are dealing with counterfeit parts — can be penalised according to UAE laws. Penalties include imprisonment and/or fines besides compensating the affected people or their hires.”

\'Dealing', the lawyer explained, means any activity such as promoting, offering, using, selling or commercialising such items. “Applicable laws in the UAE including trademarks and consumer protection laws prohibit dealing in counterfeited items, including spare parts,” he said.

A vehicle insurance is mandatory in the UAE at the time of renewal of registration.
Around 2,700 vehicles are registered daily in Dubai alone.

Besides fake parts, customers have also raised concerns about “dirty tricks” some unscrupulous insurance companies indulge in.

Angus, a Canadian, said that after his car met with an accident, his insurer told him his vehicle had been written off. “But I found out that my insurance company wanted to sell my car to one of the garages for a higher value than what they offered me as compensation.”

After he threatened to sue, the insurance company agreed to repair his car. “To add more misery, I was told by the same repair guy that my car would be fitted with fake parts and repaired by the cheapest bidder.”

Industry officials reckon  that one out of four cars in the UAE is fitted with fake parts. Sajjad Pasha, national sales manager of Toyota dealers Al Futtaim Motors cited an in-house 2010 survey which showed 13 per cent of customers use fake parts offered by workshops and garages.

Hatem Abdul Gani, head of intellectual property enforcement at Dubai-based Al Shaali & Co law firm, said he is not discounting legal action against garages or even insurers. “If there is a formal complaint, we will do the required homework and take appropriate action.”

However, there was no immediate comment available from the Emirates Insurance Association.

An insurance industry official, however, who asked not to be named said the phenomenon is partly due to the cut-throat competition in insurance business.  “The insurance industry is highly competitive which has driven premiums down, which has inevitably led to insurance companies resorting to the cheapest garage using fake parts.”

The official said motor insurance rates have been down by 40 per cent in the last year.
The UAE authorities have unleashed a relentless campaign against fakes, as the country is a prime re-export gateway for counterfeit parts between Asia and Europe.

A “triple sweep” against fake parts retailers was conducted recently in Abu Dhabi, Dubai and Sharjah, with raids spearheaded by the departments of economic development in the three emirates over a 10-day period.

Fight against fakes

Shteiwi said the general public should help in the fight against fakes. “The public has the right to know about the risks they face when their vehicles are fitted with fake car parts,” he said.

But car makers say it's difficult for ordinary motorists to know if their cars have been fitted with fakes as they are not in a position to know the difference between fake and genuine parts.

“In most cases, a spare part is seen only for a few minutes before it gets fitted inside the vehicle. This gives very little time to inspect and decide if a part is fake or not. Differentiating between a genuine and fake part is sometimes difficult and needs sufficient experience,” a Toyota official said.

  • When taking your vehicle for non-agency repairs, insist on getting genuine parts
  • If in doubt, ask for receipts of spare parts bought and fitted by the mechanic into your car and check. Make sure they were bought from authorised dealers


Comments (6)

Share your views
  1. Added 13:32 May 31, 2012

    I do not really blame people for choosing to buy fake car parts. It's the car dealers that need to reduce their profit margins on the sale of spare parts. I own three Chrysler brand vehicles (Chrysler, Dodge & Jeep) & am a fan of Mopar parts. My vehicles are regularly serviced by Trading Enterprises here in Dubai. It quite often cost me half the price to order parts from Mopar parts online in the US than buy them from the dealer here in the UAE. This too even after adding the cost of shipping. Another thing is the lack of availability of spare parts. Quite often spare parts are not availble at the dealer & in which case it can take anywhere from 04 to 30 days to get a part. However ordering them directly takes only 07 working days. So basically, two factors that will help fight the fake spare parts trade are 1. Cheaper spare parts & 2. More stock/availabiliity of genuine spare parts at the dealer.

    Bruce P. Mascarenhas, Dubai, United Arab Emirates

  2. Added 11:11 May 31, 2012

    Thank you for sharing such a useful information. Most of the gerages here in uae try to use fake parts , they install original ones only if you insist and when they know that youare not going to compromise on fake one.

    Javed, Dubai, United Arab Emirates

  3. Added 10:00 May 31, 2012

    Are the authorities doing anything to bring the prices of the genuine parts down? That too is a major factor for a consumer to decide whether to opt for genuine or fake parts. Genuine 2 front shocks for my car costs 2600 Dhs including labor at the agency and this is after a discount of 30% on parts and 25% on labor. I can get the same original hardware from US for about 85$ per shock from the authorized dealer there and have it installed here at a local garage. The total cost is more than 50% cheaper than what I would have to pay if I opt for the agency. I request the local dealers to bring their prices down which will definitely shift the consumer's attitude in making the right decision over genuine vs fake parts issue.

    Bjorn, Sharjah, United Arab Emirates

  4. Added 09:47 May 31, 2012

    Similar thing happend to me -- the insurance people sent me to a garage but after they repaired and I brought back my car I realised the next morning that everything was replaced with fake and scrap items instead of new ones. My car was a new model and had full insurance, but they cheated on me. when i returned it to the workshop they told me that the items was replaced because they were damaged, but actually they were new.. now they have told me that they will call me when they receive genuine parts. then they will install them. but now almost 2 months have completed and nothing has happend, no calls have been recived. they changed unnccessorry head lights, cooling fans, bumpers. they stolen some inside items as well.

    Mekail Muhammad Bangash, Dubai, United Arab Emirates

  5. Added 09:45 May 31, 2012

    If the part is non-OEM. It does not mean it is a fake, it could be outstanding parts. For example, EBC break ceramic pads, one of the most outstanding break you will ever find. No car factory going to use this. It is cheaper than the so call Genuine parts. It is not a Genuine parts, However, quality far better than the genuine. We can't say it is a fake. It is all depends on the quality control of the parts source.

    Johnson, Dubai , United Arab Emirates

  6. Added 07:14 May 31, 2012

    With this I would like to add one more coment that even with company owned maintenance my car failed the next Vehichle test before Registration renewal and the year after it was passed with a note at Tajseel. Does it mean there there are dual standards of QC followed by Car Companies?

    Manikandan VARIER, Sharjah, India