UAE | Complaints

Tenants fear Al Qusais building is unsafe

Lift broken for weeks, mother with newborn old people live in building

  • By Noorhan Barakat, Staff Reporter
  • Published: 20:39 May 12, 2013
  • Gulf News

  • Image Credit: Atiq-ur-Rehman/Gulf News
  • A man and his daughter climb the stairs due to the lift failure at Saeed Al Manaa Al Ghadeer building in Al Qusais.

Dubai: Tenants of a building in Al Qusais say they are fed up with the state of their building and despite numerous complaints have been battling problems since 2006.

The tenants live in Saeed Bin Manana Ghadeer building number one on Damascus Street. Their latest concern is the broken elevator.

George, who has been living in the building since 2001, said the lift has not been working for more than a month.

“We have made several complaints to the landlord and agents but they have done nothing.”

“The building consists of 20 flats with four floors and there are old people, children and there is a pregnant lady who lives on the third floor… it is hard for all of us to take the stairs every day.”

Yousuf Al Khattab, a tenant since 1999, said that his wife had given birth on May 5. “She had a Caesarean section and I had to take her up the stairs bit by bit, it took us hours, I made my son bring down a chair so she could rest.”

He added that the her doctor had told her not to use the stairs. “I did not have another option.” George said that since the present owner took over the building from the Dubai Development Board in 2006, “they have not done any repairs or maintenance in spite of all the tenants pleading with them about its condition”.

He added that he had tried calling the building manager numerous times, but to no avail.

Mohammad Othman, who has lived in the building since 2000, said: “There is no supervision of the water tanks, the fire extinguishers around the building are very old and have not been replaced, there is no pest control — basically it is not a hygienic or safe place.”

He also showed Gulf News a diesel tank, which belongs to a restaurant that is under the building, that is placed right next to one of the windows of a tenant’s kitchen.

“There is a sign that says no smoking, but the tank is right next to a kitchen!”

“We have contacted the municipality multiple times as well as the civil defence for all the various problems. They contact the owner, but nothing changes.”

He added that some time ago he had a leak in his bathroom. “They said that they fixed it temporarily but you can still hear the water leaking and they have not done anything about it again.”

Kamal Amar Al Deen, the building’s supervisor, said last Monday that they had started fixing the lift and it should be working in two or three days but it is yet to be fixed.

“We tried fixing it and then after an hour it broke again, so then we found out the problem was with the motherboard of the electronic system of the lift.”

He said that because the lift was old, the motherboard was not readily available in the UAE market and that they had ordered a new one.

Amar Al Deen said that the diesel tank was not their responsibility, but the restaurant’s and that they were responsible for all the fire safety measures. “There is no danger”, he added.

When confronted with the tenants’ claims and complaints regarding various issues, he said: “We do not have problems. Go ask the tenants how many years they have been staying in the building — over ten and 15 years — most of them have been living here for years, if they had problems why didn’t they leave?”

A tenant, who wished to remain anonymous, said that the lift had not been working for weeks.

The building manager was unavailable for comment at the time of going to press.

Comments (17)

  1. Added 17:30 May 13, 2013

    i also take on flat in sharjah qasmiya i have a same problem in 12 stroy building and on lift working and most of bachelor are living the building and when ever i have to go down or up it takes almost 10 to 15min i had a complaint most of time real estate said we will repair the lift with in 2 to 3 days but 2 month a go still lift is not working my there is living 10 to 15 families it is very difficult to for families i have request the gulf news take serious action for like this owners

    Umair, sharjah, United Arab Emirates

  2. Added 17:13 May 13, 2013

    its not easy to find a new accomodation as the rents are hiked! so, moving out is out of the question.

    anonymous, Dubai, United Arab Emirates

  3. Added 16:59 May 13, 2013

    I too dont understand, why the tenants don't just move out once they complete the contract. Once the building is completely vacant the landlords will learn their lesson.

    Tasneem Essajee, Dubai, United Arab Emirates

  4. Added 16:28 May 13, 2013

    Who can I contact if I need my building to be assessed? The lifts are horrible, most of the times they never work, and the ones that work seem like they would snap any minute. Please advice.

    Joseph, Quasis, India

  5. Added 16:12 May 13, 2013

    Stop complaining and move out.

    Adeel, Abu Dhabi, United Arab Emirates

  6. Added 16:02 May 13, 2013

    it's not easy to change accommodation in UAE as many of the landlords are selfish and don't care about tenants. this building needs maintenance badly.

    nighat azeem, sharjah, United Arab Emirates

  7. Added 15:33 May 13, 2013

    Wow that is just insane. how can you not manage to repair an elevator, among all the other problems? Authorities should look into this immediately. it is truly unfair. To those suggesting finding apartments, please understand not everyone can afford to shift homes, the rent hikes alone are a reason for people to stick to the same house for years. the rents seem to increase without any proportionate increase in housing income of people and higher rent doesn't mean you get guarantees on better service/maintenance of building.

    Dhannya, Abu Dhabi, United Arab Emirates

  8. Added 14:10 May 13, 2013

    When I took flat in sharjah, nahda they told me its only for families, but more than 60% bachelors are living in building. In 1 flat 10 to 15 bachelors live. My request is if any emergency comes we cant go down fast because always bachelors capture lift and it’s full every time.

    Arshad, Sharjah, United Arab Emirates

  9. Added 13:48 May 13, 2013

    It is easy for anyone to say change accommodation yearly but in reality it is too difficult. Those who have rented a flat and live with family know it very well. Pls. don't put baseless comments...

    babu, Rolla, United Arab Emirates

  10. Added 13:42 May 13, 2013

    Finding other flats is easy, but do you know that when you vacate a flat before the end of your contract, you will shed tears of blood before you can get your balance payment if you get it at all. Shifting flats is also not that easy.

    fatih, Dubai, United Arab Emirates

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