Missing money
I solicit your support in getting Union National Bank (UNB) out of their deep slumber.
Around the middle of May, I transferred a large amount from my UAE UNB account to my personal account in Santa Clara, California, US. The Bank charged me Dh35 for the transfer. This was the only charge that the Bank said that I had to pay. Before hitting the ‘Submit’ key, I checked with the bank by calling their toll free number, if that was the only charge, and they said ‘yes’. However, on receiving the amount in my US account, a sum of $45 (Dh165) was deducted from the wired amount. I only received a sum of $9905 (Dh36,382) instead of $9950 (Dh36,548).
I called the Bank and complained that this additional fee/charge was never shown or stated. The representative on the line wrote down my complaint and gave me the complaint number. I waited and then wrote to them again. Finally, a representative contacted me, promising to get back to me. But she never did. I have sent two reminders since then, but no one has bothered to respond.
I normally remit through an exchange. There is a $20 (Dh73) charge that is deducted from the amount remitted. I subsequently found out that each remitting institution uses their own channels in the US and the fees vary from $10 to $50. If I had known and UNB had not given me false information, I would not have remitted through them.
Their website does not state that their will be an extra charge either.
I am clearly miffed at their intransigence. They should refund me $45, plus correct their website, besides compensating me in some other way for my anguish and waste of energy and time.
From Mr M. Jamal Arif
Al Ain
Editor’s note: The complaint was forwarded to Union National Bank for comments. However, its management did not respond.
(Process initiation: August 30. Process completion: September 19.)
Cable troubles
I recently moved from Al Mafraq to Al Shawamekh in Abu Dhabi. I submitted a request to move my etislat e-Life connection, registered under my name, on August 3. A technician came to shift the connection on August 5 and said that they would have to pull cables for more than 120 metres and the cost for the flexible pipe to protect the cable would have to be provided by me. I told him I had already paid etisalat for the move and would have to double check with them if the payment came under my scope or not.
After that, I made six complaints by calling etisalat’s call centre. Yet, no action has been taken from their side. I am using this connection for almost six years and this is the first time I have experienced such an act from etisalat.
I often read the Your Turn section of Gulf News and feel the newspaper could provide me assistance in resolving this issue.
From Ms Ramshi Kandy
Abu Dhabi
The management of etisalat responds:
Kindly note that the service was provided to the customer and she has already been contacted and informed.
Ms Kandy responds:
The problem was resolved and I received the connection on September 8. Thanks Gulf News, for the support provided.
(Process initiation: August 30. Response from organisation: September 9. Reader confirmation: September 10.)
Editor’s note: Do you have similar issues that you would like to raise with us? You can write to us at readers@gulfnews.com.
