Debt restructuring
After all my efforts to resolve my issues with Dunia Finance were in vain, I now approach Gulf News for help.
I applied for and received a personal loan from Dunia Finance in September 2013. From January, my company changed my department and reduced my basic salary to half of what I was getting, because apparently my new department has more commissions to offer. So from January, my basic salary was half of what I used to get at the time of applying for the loan. I also got a credit card from them and am finding it very difficult to make both payments every month. If I make a payment to my loan then I won’t be able to make a payment for my credit card.
From January, I have been talking to different people in Dunia Finance and requesting them, even begging them, to reduce my equated monthly instalments (EMI) amount and increase my tenure to six months or one year more, so that it’s easier for me to pay the EMI without any hassle.
So many times, Dunia Finance has made promises, saying, if I pay this month’s EMI, my request will be considered. However, after paying, they say ‘sorry it’s still not been approved’ or ‘this kind of request will not be entertained in Dunia Finance’ or ‘there is no policy like this’.
Now, they are telling me that they will take legal action against me for defaulting. All I want them to do is reduce my EMI amount and convert credit card bills to monthly payments so it’s easier to settle them.
From Mr A. Malick
Dubai
The management of Dunia Finance responds:
Thank you for your email and for sharing our customer Mr Malick’s query with us.
In line with our commitment to assist and serve our customers with the highest service levels and convenience, we confirm that we have reviewed Mr Malick’s account and have extended full assistance with alternate payment solutions to assist Mr Malick in conveniently regularising his account with us.
As you are aware, we are unable to disclose specific resolution details in the interest of protecting and maintaining the confidentiality of our customers’ personal and account-related information.
(Process initiation: September 16. Response from organisation: September 22.)
Wrongfully billed
Etisalat is billing me for an account that I do not hold and they have been doing so since February. My final bill of Dh218 was paid as per their request. I have asked them to forward a full 24-month statement as per the contract that I have signed. However, they are saying that they do not have any statement of what I have paid them for the past two years. Please investigate and get this matter closed as I keep going back and forth to their office and am told that I don’t owe them any payment, however, the accounts department keeps sending me a statement every month.
From Mr Azam Parekh
Dubai
The management of etisalat responds:
Kindly note that the customer’s issue was resolved.
Mr Parekh responds:
The complaint was resolved because I had to settle my fees.
(Process initiation: August 28. Response from organisation: October 13. Reader confirmation: October 17)
Editor’s note: Do you have similar issues that you would like to raise with us? You can write to us at readers@gulfnews.com.
