Extra charges

I would like to raise an issue with Union National Bank (UNB). They have wrongly charged me for a late payment fee, even though it was made before the due date.

I spoke with their call centre representatives. They kept asking me to speak with different people and put me on hold, but no one was able to handle my issue.

Finally, when I insisted on speaking with one of their supervisors, they asked me to go and visit the branch in person. I explained to them that the nature of my job doesn’t permit me to leave during working hours.

Finally, I received a call from a UNB representative one afternoon. He promised me that there would be a call back from their branch officer to help me reset my Uninet (online) password, as well as to help open an account, so as to avoid future late payment fees or overlimit fees.

However, I am still not satisfied with their response or the fact that they charged me an unjustified Dh300 overlimit fee. Because of this, my credit card amount exceeded Dh2,000 and I was charged an additional Dh300 on top of that.

I request Gulf News to help me resolve this issue with UNB.

I want them to reverse Dh600 — Dh300 for late payment fee, which was incorrect as I made the payment before the due date, and another Dh300 for overlimit fees, which were charged after the wrong late payment fee.

From Mr Khalid Ali, Dubai

Mr Ali updates: My issue with the bank remains unsolved. They have reversed only Dh300, instead of Dh600.

Editor’s note: The complaint was forwarded to Union National Bank for comments. However, despite repeated reminders, its management did not respond.

No notice

I would like to draw Gulf News’ attention to an issue I am currently facing.

I have had an etisalat internet connection since the past two years. It is an e-Life connection with eight megabytes of speed (unlimited) and I am paying Dh299 per month.

Including this, I have an eight-hour hot spot and 20 minutes free calls to ‘My Country’. I am using these services occasionally. However, etisalat stopped the service of 20-minute free calls to my country, without any notice, call or text message to inform me about it.

I was using almost 20 minutes every month by calling my parents and family in my home country. When I started received a bill for 20 minutes, I raised the complaint to etisalat. They informed me that they have stopped this service. I argued with them that I agreed to pay Dh299 per month for all of the above services. How could they change my service plan without notifying me?

When I registered this complaint with them, I started receiving messages that local land line calls are free and so on. Yet, even in those messages, they did not mention that the 20-minute free international calls package was no longer available.

When I registered the complaint, initially, they informed me that they had stopped this service since July 2013. Then, during my latest call, they informed me that they stopped it service since November 2013.

I just want them to return my money, which I spent on international calls to my home country.

From Mr Kashif Niamatullah, Sharjah

Editor’s note: The complaint was forwarded to etisalat for comments. However, despite repeated reminders, its management did not respond.

Do you have similar issues that you would like to raise with us? You can write to us at readers@gulfnews.com