Kuwait blogger sued for posting dinner experience
Restaurant took legal action against blogger for his 'negative' attitudes and for filming the videos without permission
- By Habib Toumi, Bureau Chief
- Published: 20:08 January 31, 2011
this is as absurd as saying - the individual doesn't have a right to an opinion. infact, with the theory - bad publicity is still publicity, nonetheless... mark should sue the restaurant for cashing in on cheap publicity... at his expense! how ridiculous! and it will be more ridiculous if the restaurant wins the lawsuit, it will also show that the legal system is failing to recognize the rights of the individual over the corporate rights. to close... may justice prevail. amen!!!
mehdiraza, dubai, United Arab Emirates
One simple response to this affair--never eat at Benihana! I love Japanese food and wouldn't have even been put off on Benihani for the blogger's review. After all, he stated clearly that it was a new restaurant, only a few days or so in operation, so one would expect some issues. Benihana's response on the other hand is outrageous, and if the parent company doesn't rein in this Kuwaiti branch then I'll never set foot in a Benihana anywhere in the world. If they can't take the heat of a blogger's comments why do they put their kitchens right at the customers' tables? The response they should get now are picket signs outside their newly opened doors. They'll never win this case anyway. And I suspect their action has permanently tarnished their reputation.
Bruce Dauphin, Dubai, United Arab Emirates
Looking at it from the aspect of advertising via 'word-of-mouth', I think the blogger is well within his rigths to tell of his experience. The restaurant has to take the good with the bad. I'm pretty sure that I would have done the same if I also had a bad experience. It's a sad day when we are criticised for our opnions instead of being simply asked "what can we do to make it better and change your mind?".
Zisile, Tobago, Trinidad And Tobago
Please understand customer is the king..and everyone have the right to express his opinion..Restaurant instead of suing have to make their products good.
Binu Thomas, Dubai, United Arab Emirates
The company arguably has the right to sue the individual, however surely the reason for doing so is the negative press they would receive from the blog. Ironically I believe that the company have brought themselves more negative press through suing this individual than his personal blog would have ever brought about; more people will be interested in the post which caused the lawsuit and I think that in cases like this where companies attempt to sue an individual the company looses far more than the individual. Surely the restaurant would have gained more from inviting the individual back to the restaurant impressing him and allowing him to thus blog about his second improved visit.
Sophie , Dubai, United Arab Emirates
A restaurant is a public institution, licensed to serve public, I don't think their is a law forbid comments like that, if the person's comments are good do they also sue that person ?
Sinan Al Alawy, Dubai, United Arab Emirates
the company has complete authority to sue him for taking a video inside the restaurant premises without permission from the management and then blogging about it.
Mikhail , sharjah, United Arab Emirates
Benihana should hire a very good PR agency to counter claims from customers who are not happy and deal with it personally with the company. Suing a customer for his experience [is wrong] and writing about it in his personal blog is his freedom.
Ian Medalle, Dubai, United Arab Emirates
Utterly shortsighted of Benihana. Think of the potential business they will never get from this. And other hand they will get lots of business from people who want to see what the fuss is about. However, from a restuarantuer's perspective, if you have skeletons in the closet or your quality is truly not up to snuff, you are done for and might as well close now. You've shot the magic social media bullet Benihana, are you ready to live up to the mess that you started?
Paz, Dubai, United Arab Emirates
This lawsuit is insane and Mark had a right to his opinion. Benihana has gone too far - they need to understand the basics of marketing and how to properly deal with a dissatisfied customer. Would a food critic in a newspaper be sued if they didn't like the food?
Jad Aoun, Dubai, United Arab Emirates
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