Dubai: Dubai Trade, a facilitation entity under DP World, has implemented new ISO standards for service requirements in its customer contact centre.
The ISO standards detail service requirements and complement Dubai Trade’s electronic and smart platforms on its online portal and on its smart applications.
By adopting the standards, Dubai Trade will reduce time that callers need to get information, offer technical support in many languages, and enhance understanding of customers’ issues by service agents. The centre has received nearly 195,000 phones calls so far this year.
