Business | General

Blame your inflated Dewa bills on rising consumption

Utility agency denies hiking electricity and water tariffs as residents left fuming

  • By Zaher Bitar, Senior Reporter
  • Published: 18:58 June 3, 2013
  • Gulf News

Dewa head office
  • Image Credit: GN Archive
  • According to Dewa’s latest statistics, the water and electricity consumption is increasing on an annual bases as electricity consumption increased from 34,606 gigawatts per hour (GWH) in 2011 to 36,299 GWH in 2012.

Dubai: Gulf News has received a number of emails from its readers saying they are seeing an increase in their Dewa bills, with some of them submitting official complaints to Dewa to object to the hike.

One of the readers, Rafiq Umar, said that his bill increased from the hike in bill value is being explained by Dewa to an increase in consumption, said Sonia Prashant Marya. “Normally, I don’t put on the air-conditioner all day,” she said. “I also cut down on water and electricity wastage.” She also added that while she normally gets a bill of Dh300, the last bill she received was Dh500.

Another customer, Carly Robinson Yup, said: “My bills are normally around Dh500. However, this month it was Dh1,600. We submitted a complaint two days ago and I am still waiting for a response,” he added.

However, Dewa has said there is no increase in tariffs, and is asking residents to watch their consumption of water and electricity this summer.

“Dewa charges have remained unchanged but the consumption of water and electricity usually rises during summer due to the weather. That is the main reason for the rising utility bills,” said Saeed Al Tayer, MD and CEO of Dewa.

He said that Dubai residents who see their bill increasing should also check their metres before assuming there are hidden increases in power or water tariffs.

Dewa has not revised water and power tariffs since January 2011, when water and utility rates were increased by around 15 per cent. “The 15 per cent increase in water and electricity tariff had to be done in accordance with the ongoing increase in fuel and gas prices in the global market,” Al Tayer said.

According to Dewa’s latest statistics, the water and electricity consumption is increasing on an annual bases as electricity consumption increased from 34,606 gigawatts per hour (GWH) in 2011 to 36,299 GWH in 2012.

Consumption by businesses was the highest in 2012, representing 47.3 per cent of consumption at 16,623 GWH, followed by residential units by 27.9 per cent at 9,815 GWH. The industrial sector reported the least consumption of 7.3 per cent at 2.564GWH.

He also added that additional fuel surcharges could show separately in electricity and water consumption bills. This value added is to show the cost of the fuel used in the water and electricity consumption. It will fluctuate according to the fuel prices globally. However, consumers may also receive a credit in case the fuel price drops.

Comments (15)

  1. Added 18:17 June 4, 2013

    Everyone seems to be missing the point. The meter readings are cumulative so whatever the errors in an estimated reading one month, they are corrected when a physical reading is done. It's just not practical to have every meter in the country read every month. This is why when a disconnection is requested, a final meter reading is performed and a bill (can be credit too) is issued. As long as the estimated readings are sensible, there is no reason for a reading to be performed every month.

    Jeymer Hareo, Dubai, United Arab Emirates

  2. Added 16:33 June 4, 2013

    I normally pay Dh1,900/month for a villa in Qusais. I was shocked to see a bill of Dh5,500 last month. I am thinking of leaving Dubai now.

    Nadeem, Dubai, United Arab Emirates

  3. Added 15:17 June 4, 2013

    In my house from morning 7am to evening 6pm no one is there but the bill is never less than Dh500 during winter season and above Dh800 during summer season. Few reasons to highlight is that even if the actual usage is less, the additional charges like housing fee/cooling fee/fuel fee/surcharges will double up to these charges or more. In one way we try to save energy and help our pockets so it is a two sided protection both for authorities, individual and of course for the future. But what happens here is that the individual is always put under pressure. Especially those buildings in AL SAIFYA are not maintained at all, they have old rusted pipes, wires and meters so it’s never understood where the leak is. Authoritire should take measures such as changing and initiate new pipes and wires for buildings which will actually result in energy conservation as a whole. Now what will happen is that after all these complaints DEWA may introduce another device in each building for which we have to pay additional charges.

    SHEENA, Dubai, United Arab Emirates

  4. Added 14:53 June 4, 2013

    I also received increased bill, normally its Dh300 to 500, but this month they gave me Dh1,100 bill. Even there was nobody at home from 8 am to 6.30pm.

    Harish, Dubai, United Arab Emirates

  5. Added 13:27 June 4, 2013

    Yes I do agree with Mr. Anonymous. Even I had got a hike in bill last year, even though there was no one at home during the peak time of 12-5pm, as they mentioned. Still I had got a Dh400 hike in my bill. I had complained to check the meter box and they said its absolutely fine. But to my surprise, the monthly bill after that was less.

    vinita, dubai, United Arab Emirates

  6. Added 13:27 June 4, 2013

    There seems to be no increase in tariffs but there has been a major mistake in the way the units have been distributed in the various slabs. For instance the first slab in electricity was 0 - 2000 and now it is only upto 425 ....the same with water and that is why there seems to be a hike in electricity bills without dewa mentioning about any changes in slabs.

    Vishaka, Dubai, United Arab Emirates

  7. Added 13:22 June 4, 2013

    This is the country, you get the same electricity bill even if you are on vacation over 15 or 20 days of that particular month compared to previous month. Somewhere seriously wrong and you would get a simple one word answer when you complain. Meter is working fine...

    Prabhu, Dubai, United Arab Emirates

  8. Added 12:43 June 4, 2013

    I have been also receiving inflated bills in excess of Dh1,200 every month. I have a 2bhk and we are very very catious in using our AC and other devices like lights etc.

    vincent, Dubai, United Arab Emirates

  9. Added 11:30 June 4, 2013

    Well, the best advice is to have a free chiller apartment, the consumption of a/c is very high in comparison with any other electricity devices. i used to leave in 2 bedrooms with my wife only two of us, and pay Dh1,400 every month. One more thing to bear in mind is that there are additional charges like Fuel Charges which come along with dewa electricity and water bill.

    Bassel, Dubai, United Arab Emirates

  10. Added 11:17 June 4, 2013

    There are some not too clever comments being posted. If the meter is not read every month, an estimated reading is billed based on various factors, including previous usage. If all meters were manually read every month, the cost of reading the meters would be massive and the cost of electricity and water would consequently go up further. I agree the the housing charge is usually just as much as the bill itself. Bring down consumption and the cost will decrease. Change the settings on a deep freeze from -25 to -18 and your food will still remain frozen but the energy cost will be half. When the oil runs out, the cost of energy will be far higher than it is at the moment.

    Jeymer Hareo, Dubai, United Arab Emirates

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