Etisalat claims upgrade from 2G to 3G caused fault

Abu Dhabi: Below is the full statement released by etisalat in response to issues faced by Blackberry users in the UAE which led to batteries being drained.

"Etisalat today confirmed that a conflict in the settings in some BlackBerry devices has led to a slight technical fault while upgrading the software of these devices.

"This has resulted in reduced battery life in a very limited number of devices. Etisalat has received approximately 300 complaints to date, out of its total customer base which exceeds 145,000, etisalat said in a statement.

"These upgrades were required for service enhancements particularly for issues identified related to the handover between 2G to 3G network coverage areas.

"Customers who have been affected are advised to call 101 where they will be given instructions on how to restore their handset to its original state. This will resolve the issue completely."

Have you called 101 about this problem? Has it been solved? Do you believe etisalat's explanation?