Dubai: Transferring money to inmates and electronic payments at airports for travellers who have debts or are wanted in financial cases will be among new services provided through Dubai Police’s website in the near future.
The electronic services will include bounced cheque complaints, death certificate services and a new payment option for families who may have a relative lodged in Dubai Central Jail to transfer money to the inmate from their home country.
The services were introduced during the inauguration of an artificial intelligence (AI) system to achieve the strategic target of Dubai Police to make all their services electronic.
Major General Abdullah Khalifa Al Merri, Commander-in-Chief of Dubai Police, said the AI system would focus on roads, forensic investigation, customer services, operations, forensic evidence crisis and disaster management and future policing.
“Dubai Police have many initiatives and programmes using AI. Our target is to have most of our services online and to use AI in most police sectors,” Maj-Gen Al Merri said.
One of the latest services will use interactive voice response (IVR) as a smart payment solution for wanted travellers due to financial problems and fines. The IVR system will be linked to the non-emergency number 901 to make the payment.
Brigadier Khalid Nasser Al Razooqi, director of the AI Department at Dubai Police, said the new services will cut the time and effort and will keep customers happy when they use police services. He said that 2.6 million people downloaded the Dubai Police app on their smartphones last year. As many as 472,634 transactions were made on both the Dubai Police website and the app.
“People paid 557,309 traffic fines last year via Dubai Police app and website. We issued 113,372 minor accidents reports through the app, too, which helped to reduce traffic jams by waiting for police patrol,” Brig Al Razooqi said.
Maj-Gen Al Merri, meanwhile, was brief in his remarks during a presentation on an Airbus drone called Zephyr that could be used for surveillance in the future.
Zephyr is a high-altitude pseudo satellite (HAPS) running on solar power and can reach 65,000 feet to take pictures and record live videos around the clock to cover Dubai.
About 20,367 people used ‘We all police’ service to report reckless drivers and various offences.
14,904 people reported illegal activities and offences last year using smart channels offered by Dubai police.
25,604 people applied for good conduct certificates last year using the smart channels.
Transferring money to inmates: Families of inmates lodged in Dubai Central Jail can send money to them from within and outside the country.
IVR payment for clearing fines and debts at airports to facilitate easy onward travel
Reporting bounced cheque complaints via Dubai Police website
Using Chatbots on Dubai Police social media platforms (to be available in April 2018). A chatbot is a computer programme which conducts a conversation via auditory or textual methods. Such programmes are often designed to convincingly simulate how a human would behave as a conversational partner. Police will use the programme to reply to customers’ queries and enquiries on their platforms.