Unwanted e-life packages added to my bill

I received a call from etisalat sales person on November 30, 2012, regarding the addition of Zee TV at Dh39 per month to our existing e-life basic package. As I was busy, I asked him to contact me later. However, I couldn’t attend to his calls. A week later, I received a call from another salesperson regarding the addition of Discovery Family (Dh55 per month) to which I agreed.

To my surprise, he revealed that Zee TV has been added to my plan. I couldn’t believe that the first sales person took the liberty to add this package without my consent.

I asked the second salesman to immediately cancel this package and he assured me that prompt action will be taken, which he seemed to forget. Two days later, I made another call to customer service and filed a complaint when I realised that the package has not been removed. This time also I was assured of strict action against this deceit. However, several calls later the package was finally disconnected, but I was billed extra charges. These charges included the Zee TV package and charges for a modem despite the fact that I had to buy a modem from a department store as it was not in stock with the company and that is another issue for which I have been still following up but to no avail.

I would look forward to your reply and finally a resolution to these issues including reversal of all extra charges. I am deeply disappointed by the kind of service offered to me.

By Mr Kamal Krishnan

Dubai

Mr Krishnan responds after two weeks:

I would like to inform you that both my problems have been resolved finally. They have deducted the amount for the additional package as well as the modem form my bill. I would like to thank Gulf News for the interest the newspaper has showed in getting this issue resolved.

The management of etisalat responds:

Kindly be informed that Mr. Kamal Krishnan’s issue has been resolved and he now enjoys watching e-life channel package with full services.

Editor’s note: If you have consumer complaints of a similar nature, raise them with us and we might be able to help you seek a resolution for it. Contact us on readers@gulfnews.com