Perhaps Gulf News can help me out with my issue. I requested a liability letter from National Bank of Abu Dhabi (NBAD, which is now First Abu Dhabi Bank or FAB), at the Abu Dhabi Mall branch. They said it would take one to two weeks, but it has already been two weeks and it is still not available. Could Gulf News help me reach out to them for my problem?

From Mr Kris Ryann Ramirez

Abu Dhabi

The management of FAB responds:

FAB supports the growth ambitions of its stakeholders and goes beyond financial products and services, and as such, we are grateful for all customer feedback as we strive to consistently deliver the highest standards of service. The bank has been in contact with Mr Ramirez, and the matter has been resolved to the customer’s satisfaction.

Mr Ramirez responds:

Thank you Gulf News and FAB!

(Process initiation: August 2. Response from organisation: August 3. Reader confirmation: August 3.)

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