Dubai: Dubai Electricity and Water Authority (Dewa) announced Saturday it has launched its main Key Account Management section, which includes a VIP customers' unit.
It said the new service aims to strengthen the strategic partnerships with Dewa's major stakeholders through the allocation of dedicated account managers to speed up processes and provide high quality services according to the best standards while meeting their requirements to facilitate the completion of their transactions.
Steady pace
Saeed Mohammad Al Tayer, managing director and CEO of Dewa, said: "Dewa continues its development at a steady pace and moves ahead with the implementation of vital projects to achieve the vision of His Highness Shaikh Mohammad Bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, in implementing Dubai Government's strategy aiming at promoting sustainable development and consolidating the position of Dubai as a worldwide financial, business and tourism hub".
Al Tayer continued: "Dewa has adopted state-of-the-art programmes and plans for improvement and development. We visited our main customers to enquire on their needs and involve them in our continuing development plans as well as facilitating the procedures and benefiting from their proposals and to meet their expectations. We also identified their expansion plans and future projects and the ways to secure their needs".
The VIP customers' section team representing the Customer Relations Department visited the strategic governmental partners in order to cater their needs and to better serve the public while keeping pace with the continued development of Dubai and serving all its residents. These visits will be complemented by other ones to encompass quasi-governmental institutions, major developers, educational facilities, hospitals, shopping centres and other vital facilities.
Extended network
Dewa extended its customer services network of offices throughout Dubai, in order to reach the largest number of customers and facilitate the access to the services provided. The Authority recently opened a Customer Care Centre at the headquarters of the General Directorate of Residency and Foreigners Affairs in addition to two centres at Dubai Municipality's new Community Services building in Al Twar and another one in Umm Suqeim. These centres will enable Dewa's customers to pay their electricity and water bills, to register new customers, to pay and to refund deposits, to get meters examination requests and clearance certificates and other services provided by the customer service offices. Dewa will also open two new centres in Discovery Gardens and in Dewa's new building in Jebel Ali industrial area.
On the other hand, Dewa has seven independent centres spread out in Dubai.
Dewa said it also launched region's first e-services including "iPhone" applications targeting a large segment of customers, by providing easy and quick to take advantage of the services.