Hotel staff emerging as heroes amid Mumbai chaos

Mumbai: Prashant Mangeshikar could be dead, one of more than a hundred victims of militant attacks across Mumbai landmarks, if it had not been for an employee at the Taj Mahal Hotel.

Mangeshikar, his wife and daughter were in the foyer of the 105-year-old hotel on Wednesday night when Islamist gunmen opened indiscriminate fire.

Recovering from the initial shock and chaos, hotel staff shepherded the guests, including the Mangeshikar family, through the service section upstairs - only suddenly to come face to face with one of the gunmen.

"He looked young and did not speak to us. He just fired. We were in sort of a single file," Mangeshikar, a 52-year-old gynaecologist, told Reuters. "The man in front of my wife shielded us. He was a maintenance section staff. He took the bullets."

The tale of the unnamed staff member has echoed across Mumbai where, time after time, hotel workers have emerged as the people who shielded, hid or evacuated their wealthy guests from militants at the Taj and Trident/Oberoi hotels.

Crucial knowledge

Hotel workers in one case ushered guests into a conference room and then locked the doors to protect them from the militants. The guests were later rescued by the fire brigade.

The staff often proved essential, knowing short cuts to safety and where emergency exits were located.

As the gunmen went around spraying bullets, on another floor hotel staff struggled to secure the doors with bedsheets and put tables and beds against the doors.