Delhi to lead start of new service plan

New Delhi: Delhi will be the first city to implement the ambitious plan of the Prime Minister's Office (PMO) relating to service level agreements (SLAs) that mandate prompt assistance by officials in issuance of ration cards, driving licences and other crucial services.

"Initially, it will cover five to six departments and then spread to other branches," Chief Secretary Rakesh Mehta said, confirming that the plan would start in April 2010.

According to officials in the PMO, the SLAs will make it obligatory on the part of authorities to help provide services in a timebound manner failing which penalties will be imposed.

"If deadlines are not met, the fine is expected to be around Rs200 [Dh16] in Delhi and this will be deducted from salaries," said Mehta.

The service is expected to improve service delivery and pinpoint responsibility on officials.