HDFC's customer-centric approach is inspired by its core values

HDFC Bank believes in effectively translating its abilities into superior solutions for its clients. To that end, it has a customer-centric approach and looks to its core values for guidance. As a bank, its mission is to be the preferred bank for its customers, both in India and abroad. HDFC Bank’s approach has been efficient, professional and process-driven, which has enabled it to become one of India’s leading private banks. These are the qualities appreciated by Non-Resident Indians (NRIs) who expect world-class service from their favourite bank.
The bank’s practices are acknowledged in India and internationally. It stands tall as the Strongest Bank in the Asia-Pacific region, as recognised by The Asian Banker this year. It has also proved its expertise in private banking and wealth management, and was named Best Private Bank in India by Euromoney last year.
Along with accolades, growth is also essential for the bank, with a balance sheet of $64 billion (Dh235 billion) as of June 30 this year. Its expansion is also evident with a network of 5,998 ATMs and 2,111 branches in India. It has the widest network of branches among banks in NRI-dominated areas of Kerala, Goa, Gujarat and Punjab, thus providing convenient access to its NRI customers and their loved ones.
HDFC Bank believes in stretching its limits and offering services to NRI customers as well. Its NRI services include banking, investments, remittances, special foreign exchange rates, loans and more.
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