ADIB launches web guide to provide account security advice to customers

Abu Dhabi: Abu Dhabi Islamic Bank (ADIB) has confirmed that special security measures are in place following the recent attacks on the UAE banking system.

ADIB also launched a new web guide on the internet advising customers how to better protect themselves against fraudulent transactions targeting their bank accounts.

Security measures which the bank implemented included contacting all customers requesting that they change their PIN number, blocking all withdrawals from ATMs outside the GCC and blocking all card transactions in a defined number of countries outside the GCC, based on information given to the bank about fraudulent activity.

The limited number of customers that were identified as being at increased risk were contacted separately and advised that they will be issued with new cards shortly, and requested to change their PINs in the meantime.

As an additional safeguard, the bank automatically lowered the daily cash withdrawal limits on the affected customers' accounts, which the customers can increase again by contacting the branches directly.

ADIB launched a new section on its website with tips on how customers can better protect themselves from illegal attacks on their bank accounts.

The new website section lists what the bank is doing to safeguard its customers' accounts from fraudulent use, including the recent special security precautions undertaken. In addition the site gives practical advice for customers, such as recommendations to change their PIN number regularly, keep their PIN number to themselves, and not share with anyone else; and to look at all account statements closely.

Customers are also encouraged to sign up for SMS alerts that will be sent whenever any of the customers' ADIB cards are used, giving real-time information about transactions involving their bank accounts.