Emirates websites now enable alterations of bookings online

Dubai: Emirates yesterday said it now offers passengers the option to change their bookings online. Until now Emirates' customers could only make changes to their bookings through an Emirates agent or a travel agent.

"Whether it is changing the time or date of travel, adding flights, or upgrading to first or business class, www.emirates.com gives passengers the freedom to change their bookings online," the carrier said in a statement. It added that regardless of whether passengers booked via the Emirates website, through an Emirates agent or on the phone, they can "alter or add to their travel itinerary online" any time of day.

"Adding the ‘change a booking' functionality online was a long-planned step to help our busy customers," Bob Kabli, Emirates vice-president for e-commerce, said in a statement.

He added that people can now change their booking by simply logging on. Emirates also said it has implemented the online change functionality on all its global websites, in all languages, and that in order to make any changes, passengers simply need to log on using their "last name and booking reference number".

Emirates operates services to 121 destinations in 72 countries, using 169 wide-body Airbus and Boeing aircraft, with orders for an additional 236 aircraft worth over $84 billion (Dh308.5 billion).