Abu Dhabi named best airport in the Middle East

Abu Dhabi: Abu Dhabi International Airport has been named the “Best Airport for the Middle East region” category of Airports Council International (ACI) ASQ Survey results.

The ASQ (Airport Service Quality) Survey, which gauges passenger satisfaction, is a key benchmark for customer service in the global airports’ industry.

The awards, announced by ACI in Montreal yesterday shows that Abu Dhabi International Airport had the biggest overall improvement in ASQ satisfaction results in the region for 2012. The airport excelled in categories that measure operational efficiency and quality of service. The airport scored 4.40 in the ASQ indicators for 2012, up from 4.31 in 2011, to place the airport 1st in the Middle East. It was ranked second last year.

ACI World Director-General Angela Gittens, stated: “This is an exciting time for airports. As airports and their operators increasingly accept the positive correlation between passenger satisfaction and airport revenues, we see more and more airports striving to meet, and in some cases exceed, the levels of customer service that their passengers expect from their favoured product and service providers. Airports that deliver superior customer service stand apart from the competition and superior customer service remains one of the most important differentiators in the increasingly competitive airport industry.”

Chairman of Abu Dhabi Airports Company (ADAC), Ali Majid Al Mansouri, stated: “ADAC is thrilled to be named ‘the Best Airport in the Middle East’ from the industry-leading Airport Council International (ACI). It is an honour to have achieved this ranking through the opinions of millions of visitors to Abu Dhabi International Airport, as their testaments to the quality of service is an accolade that ADAC has been striving to achieve. This award today crowns ADAC’s continuous efforts to achieve its mission to become the world’s leading airports’ group and it comes as a result of the team’s relentless commitment to achieve excellence in quality service.”

Since its creation in 2006, the ASQ Awards have become the world’s leading airport passenger satisfaction benchmark, with over 275 participating airports. The ASQ Awards recognise and reward the best airports in the world based on ACI’s ASQ passenger satisfaction survey and they represent an opportunity to celebrate the commitment of airports worldwide to continually improve the passenger experience.